Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Santa Clara, California. This Long-term Contract position is ideal for someone who enjoys resolving desktop and system issues, delivering excellent customer service, and keeping day-to-day IT operations running smoothly. The role focuses on hands-on troubleshooting, user support, and timely ticket resolution across Windows-based environments., Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users. Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems and common workstation applications. Manage service desk requests from intake through closure, ensuring updates are documented clearly and handled within expected timeframes. Support user account administration activities in Active Directory, including access changes, password assistance, and basic account maintenance. Troubleshoot system, peripheral, and connectivity issues to minimize disruption and restore user productivity quickly. Install, configure, and maintain desktop equipment, operating systems, and standard business applications as needed. Escalate more complex incidents appropriately while providing accurate notes and relevant troubleshooting details to support resolution.

Experience providing help desk or desktop support in an IT environment. Working knowledge of Active Directory for basic user and account administration tasks. Hands-on experience supporting Microsoft Windows, including Windows 10 platforms. Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues. Familiarity with service desk ticketing practices and maintaining clear support documentation. Strong communication skills with the ability to assist users in a clear, effective manner. Ability to manage multiple support requests while maintaining attention to detail and service quality., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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