Data Center Support Specialist

• Resolve hardware, software, and general IT issues including working on complex IT systems and applications.

• Routine electrical and HVAC operations in relationship to normal datacenter duties
• Prepare, install, perform diagnostics, troubleshoot, replace, and/or decommission equipment.
• Utilize tickets in resolving assigned tasks in support of the data center.
• Provide technical assistance to customers.

• Provide troubleshooting on the network through fundamental understanding of the functions of, and interactions between network, storage, and server equipment.

• Update data center Standard Operating Procedures (SOP).

• Provide support in documenting changes and updating rack elevation diagrams, floor plans, and data center records (including information on cooling, space, and power).

• Support the change management process, provide Subject Matter Expert (SME) input, and execute changes as approved by the change management board.

• Provide routine inspection of the data center to improve and maintain high physical security standards.

• Make updates to data center records on the data center SharePoint site as needed.

• Utilize Army Portfolio Management Solution (APMS) in making necessary changes to reflect the current state of IT investments, IT capabilities, and IT systems used for managing mission-critical, mission- essential, and mission support systems.

• Perform routine inventories as directed by data center manager to ensure proper accountability of data center assets.

• Install, configure, troubleshoot, and maintain equipment and software, such as servers, storage devices, peripheral equipment, etc.

• Resolve an approximate average of 40 tickets a month.
• Assist in capturing and documenting data center records on the data center SharePoint site.
• Assist in the routine basic cleaning of the data center.

• Active/recent U.S. government security clearance.

• Minimum of 3 years System Administration and/or Data Center support services and support experience.

• Familiarity with security and data center management procedures.
• IAT Level II certification or higher.

Desired:

• Windows Server Operating System Training
• College degree in computer science, cybersecurity or related field, * Bending, stooping, and sitting.
• Walking or standing for prolonged periods.
• Ability to lift up to 50 pounds.
• Requires near vision acuity to review written documentation.
• Ability to hear and understand speech at normal room levels and on the telephone.
• Manual dexterity to operate a telephone and keyboard.
• Ability to lift horizontally and vertically.