Systems Analyst

Be an Early Applicant In-Office 2 Locations Entry level In-Office 2 Locations Entry level Provides Level 1 and Tier 1.5 technical support in an MSP environment. Troubleshoots desktop, operating system, email, printing, connectivity, Microsoft 365, Azure, and account issues; manages Active Directory users and groups; performs basic network and virtual server triage; documents tickets; follows SOPs; and escalates complex issues appropriately while delivering positive customer service. The summary above was generated by AI, The Systems Analyst is a foundational member of Meriplex’s Technical Assistance Center and reports to a TAC Manager. In this role, you’ll resolve Level 1 end-user issues, follow established SOPs, and deliver a consistently positive support experience. You’ll handle a wide range of everyday IT needs-from desktop troubleshooting to account management-while knowing when to escalate more complex issues.

This is a great opportunity for someone who wants to build confidence, expand technical exposure, and grow within an MSP environment.

What You’ll Do

• Be the first point of contact for end users, delivering friendly, professional, and timely support
• Troubleshoot common desktop, OS, email, printing, and connectivity issues
• Support customer-specific applications using documented procedures
• Perform basic network troubleshooting (TCP/IP, VPN connectivity, password resets)
• Navigate Active Directory to create, modify, and disable user accounts and groups
• Provide basic Microsoft 365 and Azure support
• Perform first-level triage for virtual server and system issues
• Accurately document work and manage tickets using established workflows
• Follow SOPs while knowing when to escalate issues appropriately
• Build trust with end users by setting clear expectations and following through, This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor., Supports Boeing’s WGS GSCCE modernization program across the full systems engineering lifecycle. Responsibilities include ground infrastructure hardware analysis, requirements development and traceability, system design, simulation and modeling, interface management, risk baselining, software integration, verification and validation, test campaign development, and technical documentation. The role is fully onsite in Colorado Springs and requires U.S. person status plus the ability to obtain an interim and final Secret clearance. Top Skills: Hardware-In-The-Loop TestingMicrosoft ToolsRest ApisSimulation And ModelingSoap Apis Sierra Space

Systems Analyst

18 Days Ago In-Office 2 Locations 76K-105K Annually Junior 76K-105K Annually Junior Aerospace * Hardware * Information Technology * Robotics * Defense * Utilities Oversee implementation, maintenance, and enhancement of financial systems, including ERP, FP&A, budgeting, reporting, and Cobra. Analyze financial data, prepare reports and projections, develop models, validate data, troubleshoot issues, and support process improvements. Collaborate with cross-functional teams, provide end-user training, create documentation, participate in testing, and ensure financial systems meet business requirements and maintain data integrity. Top Skills: Adaptive InsightsAgileCobraErpExcelHyperionOraclePower BIPythonRSAPSQLTableau, Boeing

• Strong customer service mindset - you enjoy helping people and explaining technical concepts clearly
• Solid Tier 1 / Tier 1.5 technical foundation

• Basic understanding of:

• Microsoft 365
• Active Directory
• TCP/IP and networking fundamentals
• Command line and OS troubleshooting

Ability to communicate effectively with both technical and non-technical users

Comfortable working in a ticket-driven environment and managing priorities

Team-oriented, dependable, and respectful in all interactions

Preferred Experience & Certifications

• Prior MSP or service desk experience (highly encouraged)
• A+, Network+, and/or Server+ certifications
• Basic Microsoft 365 or Azure certifications
• Familiarity with ITIL concepts
• Strong written and verbal communication skills

Why Meriplex

• Supportive team environment with clear processes
• Exposure to a variety of technologies and real-world client environments
• Opportunity to grow beyond Tier 1 as your skills develop
• A company that values both technical ability and how you treat people

In-Office Colorado Springs, CO, USA 99K-135K Annually Senior level 99K-135K Annually Senior level Aerospace * Information Technology * Software * Cybersecurity * Design * Defense * Manufacturing Provides systems engineering leadership for MILSATCOM ground mission planning systems. Responsibilities include requirements analysis, architecture and interface design, software integration, system testing and verification, technical planning, documentation, customer and supplier coordination, process improvement, and mentoring. The role is fully onsite in Colorado Springs and requires an active U.S. Top Secret clearance, U.S. citizenship, and domestic travel as needed. Top Skills: Agile DevelopmentMilitary Communication ArchitecturesMilsatcomRf CommunicationsSatellite LinksTransponder LoadingVersion Control

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
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• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute