Infrastructure Engineer

• Lead Discovery & CMDB Integration: Design, implement, and optimize ServiceNow Discovery capabilities to identify, collect, and maintain accurate infrastructure, application, cloud, and AI asset data within the CMDB.
• Drive CMDB Enrichment & Data Quality: Enhance CMDB data through integration of multiple enterprise data sources, ensuring asset relationships, dependencies, and configuration details are accurate and actionable.
• Expand Cloud Asset Visibility: Develop and maintain discovery solutions for AWS, Azure, and GCP environments, improving visibility of cloud infrastructure, services, and applications.
• Engineer Enterprise Integrations: Build and support integrations between ServiceNow and infrastructure management platforms, asset management tools, endpoint management solutions, and cloud services.
• Support AI & Emerging Technologies: Partner with technology teams to discover, track, and govern AI-related assets and services as part of the enterprise CMDB strategy.
• Enable Security & Vulnerability Initiatives: Improve asset inventory accuracy and discovery coverage to support vulnerability management, risk reduction, and security remediation efforts.
• Provide Advanced Technical Leadership: Act as the Tier 3 escalation point for complex discovery, CMDB, and integration challenges while mentoring team members and promoting technical best practices.
• Drive Infrastructure Innovation: Evaluate and implement new discovery methods, automation opportunities, and custom solutions that improve operational effectiveness and data quality.

• 8+ years of infrastructure engineering, systems engineering, platform engineering, or related experience.
• Strong experience implementing and supporting ServiceNow Discovery, CMDB, and associated infrastructure management processes.
• Proven success engineering solutions and integrations rather than performing solely administrative tasks.

• Hands-on experience with at least one major cloud platform:

• AWS (preferred)
• Azure
• GCP
• Experience discovering, inventorying, and managing infrastructure across both cloud and on-premises environments.

Technical Expertise

• Deep understanding of CMDB architecture, service mapping, configuration management, and automated asset discovery.
• Strong knowledge of cloud infrastructure, cloud networking, and cloud-native services.
• Solid understanding of networking concepts and protocols including TCP/IP, DNS, DHCP, routing, firewall concepts, and related infrastructure technologies.
• Working knowledge of Windows and Linux systems administration and infrastructure services.
• Experience designing and supporting integrations between enterprise platforms and infrastructure tools.
• Familiarity with vulnerability management processes and the role CMDB data plays in security operations.

Certifications

• ServiceNow Certification preferred
• ITIL Certification preferred
• Cloud certifications (AWS, Azure, or GCP) are highly desirable, * Experience with endpoint and asset management platforms such as JAMF, Microsoft SCCM/MECM, or similar technologies.
• Experience with application development, scripting, automation, or building custom ServiceNow applications.
• Knowledge of AI asset governance, AI infrastructure, or emerging technology discovery capabilities.
• Experience with enterprise-scale IT service management environments.