Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Emulators Ethernet Cisco

Job description

• Provide Tier 2 / NOC technical support for circuit emulation operations across RAD, Actelis, Cisco NCS, and Engage IP2 equipment platforms.
• Maintain deep technical expertise in TDM, Ethernet, and IP domains as they apply to circuit emulation migration.
• Troubleshoot and resolve escalated CEM issues that cannot be resolved at Tier 1; document root cause analysis and resolution steps.
• Support high-volume circuit cutover events; provide real-time technical support during scheduled cutover windows.
• Be available on-call during scheduled cutover windows (minimum five (5) business days advance notice from Client).
• Develop and maintain Tier 2 troubleshooting guides and escalation playbooks for the program.
• Within sixty (60) days of engagement start, provide Client with a documented backup coverage plan.
• Coordinate with Client NOC, carrier NOCs, and field teams to resolve circuit-level outages and degradations.

Requirements

• Minimum 5 years of telecommunications technical support experience at Tier 2 or above
• Hands-on experience with circuit emulation equipment (RAD, Actelis, Cisco NCS, Engage IP2)
• TDM/Ethernet/IP troubleshooting expertise
• NOC experience preferred
• Availability for on-call coverage during scheduled cutover windows.

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