Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled)

Join a Global Leader in Workforce Solutions - Net2Source Inc.Who We AreNet2Source Inc. isn’t just another staffing company, we’re a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision-Right Talent. Right Time. Right Place. Right Price.Role: Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled)Work location: Malvern, PA - Onsite RoleDuration: 12+ MonthsJob Description:Role SummaryLeads enterprise architecture for Dynamics 365 Sales and Customer Service with a strong product-first mindset, maximizing out-of-the-box capabilities, embedding AI/Copilot, and ensuring scalable, secure, high-performance solutions with minimal custom code.Key Responsibilities:Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management.Architect Dataverse data models and security (BUs, teams, hierarchy, FLS) aligned to enterprise compliance and scale.Identify and implement Copilot and AI use cases: agent assist, case summarization, next-best-action, sentiment, and intelligent routing.Define extensibility only where required using plug-ins, PCF, Azure Functions, Logic Apps, and Service Bus.Architect integrations using Dataverse APIs and Azure Integration Services with ERP and core LOB systems.Own ALM, CI/CD, solution strategy, and environment governance.Establish monitoring, telemetry, and incident response using App Insights and platform diagnostics.Act as technical authority, leading architecture reviews and mentoring architects and engineers.Required Skills & Experience12+ years in CRM / Microsoft Business Applications architecture, with deep hands-on experience in D365 Sales & Customer Service.Expert knowledge of product capabilities and configuration-led design.Strong Dataverse, SDK, plug-in pipeline, and security model expertise.Advanced C#, JavaScript/TypeScript, PCF, and Azure integration architecture.Proven experience driving platform adoption, reducing customizations, and enabling AI-driven productivity.PreferredMB-600 / PL-600; AZ-305 preferred.Experience in regulated, high-volume enterprise environments.Why Work With Us?We believe in more than just jobs-we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.Our Commitment to Inclusion & EquityNet2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.Awards & RecognitionAmerica’s Most Honored Businesses (Top 10%)Fastest-Growing Staffing Firm by Staffing Industry AnalystsINC 5000 List for Eight Consecutive YearsTop 100 by Dallas Business JournalSpirit of Alliance Award by Agile1Ready to Level Up Your Career?Click Apply Now and let’s make it happen.Best regards,[[YourFirstName]] [[YourLastName]][[YourTitle]][[YourAddress]]

• 12+ years in CRM / Microsoft Business Applications architecture, with deep hands-on experience in D365 Sales & Customer Service.
• Expert knowledge of product capabilities and configuration-led design.
• Strong Dataverse, SDK, plug-in pipeline, and security model expertise.
• Advanced C#, JavaScript/TypeScript, PCF, and Azure integration architecture.
• Proven experience driving platform adoption, reducing customizations, and enabling AI-driven productivity.

Preferred

• MB-600 / PL-600; AZ-305 preferred.
• Experience in regulated, high-volume enterprise environments.

Net2Source Inc. isn’t just another staffing company, we’re a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision-Right Talent. Right Time. Right Place. Right Price., We believe in more than just jobs-we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity

Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition

• America’s Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1

Ready to Level Up Your Career?