Network Architect

Roles/Responsibilities: * Design, engineer, and coordinate the integration of network protocols, network switches, and network, voice, wireless, security, and SolarWinds.

• Perform daily configuration, troubleshooting, maintenance, and monitoring of network, voice, wireless, and firewall technologies.
• Serve as a project manager on Information Technology projects, ensuring resources are used effectively to support customer needs.
• Provide technical and professional support, guidance, and training to other Information Technology teams.
• Maintain a proactive role in understanding and evaluating emerging technologies and matching them with County needs.
• Serve as a liaison on special projects, including assisting other agencies (elected officials, municipalities, etc.) with equipment configuration, installation, and interoperability.
• Perform ongoing system and process monitoring to realize efficiencies and improve architectural design, planning, and implementation.
• Effectively prioritize and manage multiple incidents and requests as assigned. Answer, evaluate, and prioritize incoming telephone, work order, e-mail, and in-person requests from users experiencing technology-related issues.
• Provide authorized network access privileges to the appropriate staff.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions. Document issues and resolutions properly for record-keeping and posterity.
• Develop and maintain installation, operations, and configuration procedures.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, software, operating system, and firmware.
• Manage multiple incidents and requests as assigned, and monitor ticket workflows in accordance with SLAs. Must be familiar with industry-standard ticketing systems.
• Advise management on situations that may require additional support or escalation.
• Communicate request and incident status to customers while consistently providing excellent customer service.
• Provide technical support after normal business hours as necessary.
• Maintain accurate inventory, asset information, and various other asset records in accordance with department policy and procedures.
• Lead, facilitate, and/or participate in IT-related projects as directed.

Knowledge and competency of the following technologies:

• Cisco Catalyst Center
• SolarWinds or similar network monitoring tool
• ServiceNow (or other ticketing system experience)
• Documentation, Equipment Inventory, & Records Management (Knowledgebase Contribution)
• Enhanced Customer Service Enrichment Efforts, and Effective De-escalation Experience
• Cisco switches, routers, wireless equipment
• Firewall experience is a bonus
• Network troubleshooting
• OSPF, BGP, Multicast
• Call manager and unity system administration (OS level)
• Cisco Webex

Mandatory Skills: * Bachelor’s Degree in an associated field and five (5) years’ experience in Information Technology systems analysis and design.

• Preference will be given to candidates with experience and/or certifications in Cisco networking and voice, Check Point and Palo Alto Firewalls, server/storage, Microsoft environments, and project management.
• Extensive knowledge of Information Technology system design, analysis, and operation.
• Extensive knowledge of the operating characteristics, capabilities, limitations, and interoperability of data, voice, wireless, security, server, application, and storage networks.
• Experience with methods, tools, and techniques used for diverse IT Support in multi-platform networked environments.
• Experience managing multi-team IT projects affecting the public, county staff, and elected officials.
• In-depth experience with the capabilities, configuration, and management of Cisco switches, routers, and wireless equipment in a wide area network environment.
• Ability to evaluate, diagnose, and develop solutions to potential and real operational and system deficiencies to ensure continued and uninterrupted service to system users.
• Ability to recognize, diagnose, and correct Information Technology networking problems and recommend solutions to improve efficiency.
• Ability to communicate effectively with other team members, customers, citizens, executive leadership, and elected officials.
• Ability to evaluate situations and exercise sound judgment in decision-making.
• Ability to work independently, maintain accurate, detailed records, and organize and assemble data to produce the desired output.
• Ability to work in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.
• Must learn new concepts quickly and resolve complex technical problems effectively.
• Must possess excellent oral and written communication skills and be able to organize and prioritize tasks successfully.
• Must possess and maintain a valid Florida Driver’s License and be able to travel within Seminole County.
• All employees must attend Seminole County Required Trainings.
• Department-specific trainings per position may be required.

Desirable Skills: * Cisco CCNA preferred.