Systems Administrator

The Systems Administrator will be responsible for the day-to-day operation and maintenance of our organization’s computer systems, databases and applications. This role requires a strong understanding of IT infrastructure, excellent troubleshooting skills, and a commitment to ensuring the stability and security of our technology environment. This position also monitors and manages system resources, maintains system documentation and logs; performs or assists in troubleshooting network problems and security for The Wright Center and is dedicated to ensuring that our patients, providers, and administrative staff are supported in a manner that fulfills the teaching and medical care mission of the organization., While living and demonstrating our Core Values, the Systems Administrator will:

• Create, modify, and delete user accounts, manage permissions, and ensure proper access controls.
• Provide technical support to end-users for hardware, software, and network-related issues, both remotely and on-site.
• Install, configure, and maintain desktop and server operating systems (Windows, macOS, Linux).
• Install, configure, and update software applications as needed.
• Troubleshoot and resolve hardware issues, perform basic repairs, and manage hardware inventory.
• Implement and maintain security measures, including antivirus software, patch management, and access controls.
• Monitor system performance, identify bottlenecks, and implement optimizations to ensure optimal efficiency and responsiveness.
• Assist with the implementation and monitoring of backup and recovery procedures.
• Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
• Track and manage IT assets, including hardware and software licenses.
• Work effectively with other IT team members and departments to resolve issues and implement new technologies. Provide technical guidance and mentorship to junior team members.
• Keep up-to-date with the latest technology trends and best practices.
• Participate in an on-call rotation to provide after-hours support for critical systems.

• Meet The Wright Center for Community Health and its affiliated entity The Wright Center for Graduate Medical Education EOS© People Analyzer Tool
• Buy in and experience working in the EOS® model (strongly preferred)
• Mission-oriented; represents the enterprise in a professional manner while demonstrating organizational pride
• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 2-4 years of experience in a systems administration or help desk role.
• Strong working knowledge of Windows desktop and server operating systems.
• Familiarity with macOS and/or Linux is a plus.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with user account management tools (e.g., Active Directory).
• Proven ability to troubleshoot hardware and software issues.
• Excellent customer service and communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• A proactive and problem-solving attitude., * Relevant certifications (e.g., CompTIA A+, Network+, Security+, Azure)
• Experience with cloud platforms (e.g., Azure, GCP)
• Experience with cloud backup solutions (e.g., Druva)
• Experience with configuration management tools (e.g., Intune, Meraki)
• Experience with endpoint protection and system hardening baselines (e.g., Defender, CIS, STIG, NIST)
• Experience with monitoring and logging tools (e.g., PRTG).
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Familiarity with scripting languages (e.g., PowerShell, Bash).
• Experience with help desk ticketing systems.
• Knowledge of basic network security principles.