App Systems Admin

We are seeking a SPMS Application Administrator to support, configure, and optimize shipboard and shoreside hospitality systems. This role is responsible for application administration, production support, system integrations, reporting, security, and operational readiness across a 24/7 environment., Application Administration

• Administer, maintain, and configure SPMS environments, including users, roles, permissions, and operational settings.
• Perform upgrades, patches, deployments, and system health monitoring.

Production Support

• Provide Level 2 and Level 3 support for shipboard and shoreside application issues in a 24/7 operational environment.
• Troubleshoot logs, databases, interfaces, and transactions.
• Partner with vendors, technical teams, and business stakeholders to resolve incidents and support operational continuity.

Database & Reporting

• Develop SQL queries, reports, and data extracts to support operational and business needs.
• Perform data validation and reconciliation.

Systems Integration

• Support integration between SPMS, POS, reservation, financial, and third-party hospitality systems.
• Troubleshoot interface failures, data synchronization issues, and support integration testing.

Project Management

• Support new-build, dry dock, rollout, upgrade, testing, UAT, and production deployment activities.
• Document configurations, procedures, and process improvements.

Security & Compliance

• Support security standards, user provisioning, access reviews, audit requests, and compliance requirements.
• Ensure data integrity and compliance with company policies.

EDUCATION: Bachelor’s degree in information technology, Computer Science, Hospitality Technology, or equivalent practical experience., * Experience supporting enterprise applications in cruise, hospitality, hotel, resort, or similar operational environments.

• Experience working in high-availability or 24/7 production support environments.

SKILLS:

Experience with one or more of the following is preferred:

• Oracle Database, SQL, PL/SQL, and Windows Server
• Application integrations, XML/JSON, REST/SOAP APIs
• Reporting tools such as Crystal Reports, SSRS, Power BI, or Jasper Reports
• ServiceNow or similar ticketing platforms
• Network/server troubleshooting and hospitality systems architecture

Preferred Experience

Experience with SPMS implementations, cruise new-builds, dry docks, cloud hospitality systems, or large-scale application rollouts.

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.