Application Support Specialist

Give Me The VIN is looking for a tech-savvy problem solver to join our team as an Application Support Specialist.If you’re the person people call when something isn’t working-and you actually enjoy figuring out why-this may be the job for you.In this role, you’ll provide day-to-day technical support for the systems our employees rely on, including our CRM, phone systems, SMS, email delivery, and other internal business applications. You’ll troubleshoot issues, manage user access, work with outside vendors, and partner with our development team when a problem requires a deeper technical fix.What You’ll DoTroubleshoot employee issues with our CRM and internal applicationsManage user accounts, permissions, roles, and system accessSupport phone extensions, call routing, forwarding, voicemail, and related issuesInvestigate Twilio voice and SMS issues, including failed calls and messagesTroubleshoot email delivery problems such as bounces, blocks, and spam filteringAssist with employee onboarding and offboarding across multiple systemsReview system logs and administrative dashboards to identify problemsDetermine whether an issue is user-related, configuration-related, vendor-related, or a software defectEscalate confirmed software issues to developers with clear documentation and reproduction stepsWork directly with vendors such as RingCentral, Twilio, and SendGridDocument common issues and create troubleshooting guidesProvide employees with basic system training and supportFollow issues through to resolutionWhat We’re Looking ForPrevious experience in technical support, application support, help desk, or business systems supportExperience working with or administering a CRMStrong troubleshooting and problem-solving skillsComfortable working in administrative dashboards, system settings, and logsAbility to explain technical issues clearly to non-technical employeesOrganized and able to manage multiple support requestsWilling and able to investigate an issue independently before escalating itEven Better If You Have2+ years of technical/application support experienceExperience with CRM permissions, roles, users, and workflowsFamiliarity with Twilio, RingCentral, SendGrid, or similar platformsKnowledge of SMS, telecommunications, or email-delivery troubleshootingBasic SQL/database knowledgeFamiliarity with APIs, JSON, HTTP requests, Postman, or browser developer toolsExperience working directly with software developersExperience supporting PHP-based applications or some PHP knowledge - a plus, but not requiredWho Will Do Well HereWe’re looking for someone who is curious, resourceful, patient, and persistent. You don’t need to know the answer to every technical problem-but you should know how to dig into an issue, ask the right questions, and keep working until you find the answer.If you like solving problems, helping people, and being the person who can say, “Yep, I figured out what was wrong,” we’d like to hear from you. Give Me The VIN is looking for a tech-savvy problem solver to join our team as an Application Support Specialist.If you’re the person people call when something isn’t working-and you actually enjoy figuring out why-this may be the job for you.In this role, you’ll provide day-to-day technical support for the systems our employees rely on, including our CRM, phone systems, SMS, email delivery, and other internal business applications. You’ll troubleshoot issues, manage user access, work with outside vendors, and partner with our development team when a problem requires a deeper technical fix.What You’ll DoTroubleshoot employee issues with our CRM and internal applicationsManage user accounts, permissions, roles, and system accessSupport phone extensions, call routing, forwarding, voicemail, and related issuesInvestigate Twilio voice and SMS issues, including failed calls and messagesTroubleshoot email delivery problems such as bounces, blocks, and spam filteringAssist with employee onboarding and offboarding across multiple systemsReview system logs and administrative dashboards to identify problemsDetermine whether an issue is user-related, configuration-related, vendor-related, or a software defectEscalate confirmed software issues to developers with clear documentation and reproduction stepsWork directly with vendors such as RingCentral, Twilio, and SendGridDocument common issues and create troubleshooting guidesProvide employees with basic system training and supportFollow issues through to resolutionWhat We’re Looking ForPrevious experience in technical support, application support, help desk, or business systems supportExperience working with or administering a CRMStrong troubleshooting and problem-solving skillsComfortable working in administrative dashboards, system settings, and logsAbility to explain technical issues clearly to non-technical employeesOrganized and able to manage multiple support requestsWilling and able to investigate an issue independently before escalating itEven Better If You Have2+ years of technical/application support experienceExperience with CRM permissions, roles, users, and workflowsFamiliarity with Twilio, RingCentral, SendGrid, or similar platformsKnowledge of SMS, telecommunications, or email-delivery troubleshootingBasic SQL/database knowledgeFamiliarity with APIs, JSON, HTTP requests, Postman, or browser developer toolsExperience working directly with software developersExperience supporting PHP-based applications or some PHP knowledge - a plus, but not requiredWho Will Do Well HereWe’re looking for someone who is curious, resourceful, patient, and persistent. You don’t need to know the answer to every technical problem-but you should know how to dig into an issue, ask the right questions, and keep working until you find the answer.If you like solving problems, helping people, and being the person who can say, “Yep, I figured out what was wrong,” we’d like to hear from you.

• Previous experience in technical support, application support, help desk, or business systems support
• Experience working with or administering a CRM
• Strong troubleshooting and problem-solving skills
• Comfortable working in administrative dashboards, system settings, and logs
• Ability to explain technical issues clearly to non-technical employees
• Organized and able to manage multiple support requests
• Willing and able to investigate an issue independently before escalating it, * 2+ years of technical/application support experience
• Experience with CRM permissions, roles, users, and workflows
• Familiarity with Twilio, RingCentral, SendGrid, or similar platforms
• Knowledge of SMS, telecommunications, or email-delivery troubleshooting
• Basic SQL/database knowledge
• Familiarity with APIs, JSON, HTTP requests, Postman, or browser developer tools
• Experience working directly with software developers
• Experience supporting PHP-based applications or some PHP knowledge - a plus, but not required

Who Will Do Well Here

We’re looking for someone who is curious, resourceful, patient, and persistent. You don’t need to know the answer to every technical problem-but you should know how to dig into an issue, ask the right questions, and keep working until you find the answer.

If you like solving problems, helping people, and being the person who can say, “Yep, I figured out what was wrong,” we’d like to hear from you.