IT Specialist

End-User & Help Desk Support

• Provide day-to-day help desk support for windows 10/11, Microsoft Office, Google Workspace, and Zoho CRM users.
• Troubleshoot software, hardware, and connectivity issues for staff across multiple offices.
• Communicate clearly with both technical and non-technical team members.
• Maintain accurate documentation of configurations, fixes, and support records.

Hardware

• Set up, repair, replace, and upgrade desktops, laptops, and peripherals.
• Set up and configure new networking hardware.
• Image, deploy, and maintain end-user devices.
• Terminate Ethernet cable and handle basic structured-cabling tasks.

Networking

• Troubleshoot network connectivity issues to resolution.
• Configure and support office networks, routers, switches, and firewalls.
• Handle basic IP networking, DNS, and related tasks.

Zoho CRM Administration

• Administer and maintain Zoho CRM: users, layouts, fields, workflows, and reports.
• Support CRM-related requests from sales and operations teams.
• Assist with data hygiene, imports, new module buildouts, and routine CRM upkeep.

Additional Responsibilities

• Maintain awareness of HIPAA and PII data security considerations.
• Provide IT support across multiple office locations in a fast-paced environment.
• Participate in occasional weekend and after-hours support as needed.

We are seeking a motivated and experienced IT Specialist to join our dynamic team. This role is ideal for a versatile IT professional with a strong technical foundation and a proactive approach to problem-solving. The position offers a diverse range of responsibilities, including systems administration, technical support, and infrastructure management within a fast-paced, multi- location environment. The ideal candidate will possess strong troubleshooting skills, a willingness to learn new technologies quickly, and the ability to work both independently and collaboratively., * Authorized to work in the United States.

• Minimum of 2 years of relevant professional IT experience in several of the areas listed above.
• Previous help desk or technical support experience required.
• Strong troubleshooting skills across software, hardware, networking, and SaaS platforms.
• Excellent written and verbal communication skills in professional American English.
• Ability to work independently with minimal supervision.
• Strong organizational skills and attention to detail.
• Reliable transportation required.
• Demonstrated ability to quickly learn and adapt to new technologies and SaaS applications.

Nice to Have (Not Required)

• WordPress site maintenance (themes, plugins, basic updates).
• Familiarity with AWS services (EC2, S3, Elastic Beanstalk).
• Light scripting or web experience (PHP, JavaScript, Node, MySQL).
• Cloud Services (Vercel, Supabase, Google Cloud).
• APIs, webhooks, or automation tools (e.g. Zapier).
• VoIP/SIP phone system support.
• Git / version control.

Pulled from the full job description 401(k) Health insurance Paid time off Vision insurance Dental insurance, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance