Repairs Admin

We are seeking a proactive and organised Repairs Administrator to join our team working on an MOD housing contract. This is a key role within the housing repairs and maintenance sector, supporting engineers, residents, and clients by ensuring repair works are managed smoothly from start to completion. This is a temporary to permanent opportunity, where you will initially be paid weekly through temp payroll before transitioning to a permanent position., Liaising with Engineers, Residents, and Clients:

• Act as the main point of contact for residents, engineers, and clients.
• Coordinate repairs, provide appointment updates, and ensure all parties are fully informed.

• Respond to queries or concerns about repair progress or scheduling. System Updates & Record-Keeping:

• Log and update all repair requests, progress notes, and completed works accurately.
• Monitor open issues and ensure they are tracked to resolution.

• Maintain detailed records of communications, parts ordered, and actions taken. Ordering Parts & Materials:

• Identify required parts and order them promptly to avoid delays.
• Manage deliveries and ensure materials are allocated correctly.

• Work with suppliers and contractors to maintain stock levels. Customer Service & Communication:

• Keep residents updated on repair status, including changes or delays.
• Resolve issues professionally, ensuring residents feel supported throughout the process.

• Deliver excellent customer service by focusing on efficiency and satisfaction. General Administrative Support:

• Support the repairs team with scheduling and prioritising urgent cases.
• Assist with performance reporting against Service Level Agreements (SLAs).
• Provide administrative support for all tasks related to the MOD housing contract.

• Proven administrative experience, ideally within property, housing, or maintenance.
• Experience in quoting and invoicing processes.
• Strong attention to detail with the ability to manage multiple tasks.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and invoicing software.
• A proactive, solutions-focused approach with the ability to work independently.