IT Operations Coordinator

IT Operations CoordinatorResponsibilities:Manage incoming Service Desk Incidents & RequestsPrioritize & categorizeAssign to appropriate groups & team membersTrack progress and closureReport progress weeklyOnboarding & OffboardingCoordinate new hire onboarding tasks for ITCoordinate departing employee tasks for ITRequest quotes & submit orders through the Dell Premier PortalEnter and track IT purchase requisitionsProcess new mobile device requests and submit ordersMaintain small asset inventoryResearch and close IT vendor billing issuesManage small IT-led projectsCreate project plansProvide status reportsAssist in establishing & maintaining IT process and proceduresCoordinate IT staff meetingsSchedule meetingsSend out topics for discussionTrack action itemsEducation, Experience, Competences and Skills:Associates or Bachelor’s degree preferably with an IT focusA minimum of 2-5 year’s experience in an IT support role working with remote end users at branch officesExcellent knowledge of Microsoft Applications; OneDrive, SharePoint, Office Applications and Windows 11Excellent customer service and troubleshooting skills are requiredOccasional travel may be required to support rollouts, corporate acquisitions and other company projectsInterest in an international environmentKnowledge of Mobile Device Management systemsKnowledge of working in an ITIL Based Service DeskWe are the ASSA ABLOY GroupOur people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

• Associates or Bachelor’s degree preferably with an IT focus
• A minimum of 2-5 year’s experience in an IT support role working with remote end users at branch offices
• Excellent knowledge of Microsoft Applications; OneDrive, SharePoint, Office Applications and Windows 11
• Excellent customer service and troubleshooting skills are required
• Occasional travel may be required to support rollouts, corporate acquisitions and other company projects
• Interest in an international environment
• Knowledge of Mobile Device Management systems
• Knowledge of working in an ITIL Based Service Desk

We are the ASSA ABLOY Group

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.