IT Operations Administrator

• Coordinate daily IT operations across multiple offices, end users, vendors, and third-party service providers.
• Monitor and manage service tickets, support requests, and escalations to ensure timely resolution and high-quality service delivery.
• Administer and coordinate employee onboarding and offboarding processes in partnership with internal stakeholders.
• Support enterprise technology platforms including collaboration tools, identity and access management solutions, cloud services, communication systems, and endpoint management platforms.
• Maintain and support network-connected devices, end-user equipment, and related technology infrastructure.
• Manage IT asset lifecycle activities including procurement, deployment, inventory tracking, maintenance, and retirement of hardware assets.
• Track software subscriptions, licensing assignments, renewals, account management activities, and change requests.
• Assist with technology deployments, office expansions, organizational growth initiatives, and integration of newly acquired business operations.
• Support business continuity and disaster recovery planning, testing, and preparedness activities.
• Create and maintain standard operating procedures, knowledge base documentation, system diagrams, and process documentation.
• Promote IT security best practices related to access control, endpoint security, and cybersecurity awareness.
• Identify opportunities for process improvement, automation, and operational efficiency.

• Minimum of 2 years of experience in IT operations, systems administration, technical support, or a related technology role.
• Experience supporting Microsoft 365, cloud-based services, identity management platforms, endpoint management solutions, or similar business technologies.
• Experience managing user onboarding and offboarding processes, hardware inventories, software licensing, and IT asset management.
• Experience coordinating with vendors, managed service providers, and external technology partners.
• Strong organizational skills with the ability to manage multiple priorities and follow through independently.
• Excellent customer service, communication, and interpersonal skills.
• Ability to document processes, maintain technical records, and support operational improvements.
• Strong problem-solving skills and attention to detail.
• Ability to handle confidential information with professionalism and discretion.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Information Technology or a related field, or equivalent professional experience.
• Experience supporting enterprise networking, cloud administration, unified communications, or endpoint management platforms.
• Experience working in multi-site or rapidly growing organizations.
• Knowledge of business continuity, disaster recovery, and IT operational best practices.
• Industry certifications such as CompTIA A+, Network+, Security+, Cisco certifications, Microsoft certifications, or similar credentials.
• Experience leveraging automation, artificial intelligence tools, or process optimization technologies to improve operational efficiency.

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.

Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract to hire, or direct placement positions to companies in and around the St. Louis and Kansas City areas.