Manager, Technology Operations

We are seeking a highly driven Manager, Technology Operations to lead initiatives that enhance customer and seller experiences, reduce return-related costs, and improve operational efficiency. This is a strategic role with high visibility and impact, ideal for someone who thrives on data-driven decision-making and cross-functional collaboration.

What you’ll do…

About the Team

Our Marketplace team is focused on optimizing post-purchase experiences for both customers and sellers. This role plays a critical part in shaping returns policies and processes, driving improvements in satisfaction, compliance, and cost efficiency. You’ll collaborate across product, operations, customer service, and policy teams to deliver scalable solutions.

What You’ll Do…

• Design, launch, and manage end-to-end returns programs that improve customer satisfaction and seller compliance.
• Analyze return trends and root causes using data to identify opportunities for reducing avoidable returns.
• Build dashboards and performance metrics to monitor program impact.
• Partner with cross-functional teams to streamline returns workflows and ensure policy compliance.
• Enable sellers with insights and tools to improve product quality and fulfillment practices.
• Collaborate with fraud, finance, and operations teams to mitigate losses from high-risk return patterns.
• Influence stakeholders across product, engineering, legal, and operations to implement scalable solutions.
• Drive A/B testing and pilot programs to validate new approaches and refine policies.

• Bachelor’s degree in Business, Economics, Data Analytics, Supply Chain, or a related field.

• 3+ years of experience in program management, operations, e-commerce, or marketplace roles.
• Strong analytical and problem-solving skills, with experience in SQL, Excel, or BI tools (e.g., Tableau, Power BI, Looker).
• Proven track record of delivering cross-functional projects on time with measurable impact.
• Excellent written and verbal communication skills with ability to influence at multiple levels of the organization.

Preferred Qualifications

• Master’s degree in Business Administration, Data Science, or Supply Chain preferred.

• Experience in returns, reverse logistics, or fraud/risk management in e-commerce.
• Knowledge of marketplace seller dynamics and policies.
• Ability to translate complex data into actionable business insights and strategy., Option 1: Bachelor’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area. Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable., Sunnyvale, California US-11349:The annual salary range for this position is $104,000.00-$202,000.00

Bentonville, Arkansas US-09401:The annual salary range for this position is $80,000.00-$155,000.00

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

• Stock