Epic Cheers Analyst - Remote

Join a dynamic healthcare organization as a Certified Epic Cheers Analyst, specializing in campaign configuration and execution for a large-scale Epic environment. This fully remote contract position offers the opportunity to lead high-impact patient engagement and CRM initiatives, collaborate with cross-functional teams, and make a direct impact on healthcare delivery and patient experience., Serve as the Epic Cheers (CRM) subject matter expert for campaign build, configuration, and execution.

• Design, build, test, and optimize outreach campaigns (preventive care, screening, access, service lines) within Epic Cheers.
• Conduct workflow analysis and translate complex business requirements into effective Epic Cheers solutions.
• Configure and maintain campaign rules, profiles, workqueues, scripts, contact types, and decision trees.
• Collaborate closely with call center, marketing, clinical, and IT teams to align campaigns with organizational goals.
• Support unit and integrated testing, go-live activities, and post-go-live optimizations.
• Develop comprehensive build documentation, user guides, and tip sheets.
• Work cross-functionally with integrated Epic modules (Cadence, MyChart, Prelude, CTI, Reporting) for seamless operations.

Active (non-lapsed) Epic Cheers Certification.

• Demonstrated hands-on experience building and executing Epic Cheers campaigns.
• Proven support of Epic implementations, upgrades, or optimizations.
• Deep understanding of CRM, patient engagement, and call center workflows.
• Ability to thrive independently in a consulting or project-based environment.
• Exceptional communication and stakeholder collaboration skills.

Preferred Skills

• Experience launching new or replacement CRM campaigns.
• Additional Epic certifications or experience in MyChart, Cadence, Prelude, CTI, or Reporting.
• Previous healthcare consulting experience., Required QualificationsActive Epic Cheers Certification (no lapse)Proven hands-on Epic Cheers campaign experienceExperience supporting Epic implementations upgrades or optimizationsStrong understanding of CRM patient engagement and call center workflowsAbility to work independently in a consulting or project-based environmentStrong communication skills and stakeholder collaboration experience

100% remote work-maximize flexibility and work-life balance.

• Exposure to high-impact projects within a nationally recognized healthcare system.
• Collaborative work culture with opportunities for professional growth.
• Competitive C2C contract arrangements.
• Direct involvement in innovative patient engagement technology.