Application Support Engineer I

engineering-focused troubleshooting across enterprise platforms. Engineers will resolve production issues, support business operations, and gain exposure to system behavior, data flows, and application architecture. Works primarily on

well-defined issues and tasks with guidance, following established processes

and runbooks. This is an entry-level role designed to develop future

application engineers.

This role is part of Ryder’s Technology Talent Incubator Program-an accelerated career pathway designed to launch the next generation of technology professionals. You’ll gain hands-on experience supporting enterprise systems while building exposure to cutting-edge areas such as cloud platforms, cybersecurity, data engineering, and artificial intelligence. Through real-world problem solving, mentorship, and continuous learning, the program is designed to fast-track your growth and prepare you for future roles across Ryder’s technology organization, including engineering, data, automation, and security-focused positions.

Essential Functions

• Troubleshoot and resolve well-defined application incidents and service requests using documented procedures.
• Perform data corrections, user support, and basic configuration updates within established guidelines.
• Follow runbooks and knowledge articles to diagnose issues and implement standard fixes.
• Escalate issues that are not clearly defined or require deeper system changes, while assisting in resolution by gathering logs, reproducing issues, and providing detailed documentation and analysis.
• Assist in debugging efforts by gathering logs, reproducing issues, and supporting testing activities.
• Identify recurring issues and flag patterns to senior engineers for further investigation.

Additional Responsibilities

• Collaborate with senior engineers on complex issues
• Contribute to knowledge articles and continuous improvement efforts
• Participate in training and development activities within the Talent Incubator Program, Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

• Problem-solving and analytical thinking, Required
• Strong communication skills, Required
• Ability to follow structured processes, Required
• Willingness to learn new technologies and programming languages, Required, * Bachelor’s Degree in Computer Science, MIS, or related field, Required
• 1 year or more in Professional, Internship or project experience with development and/or application support, Preferred
• Basic programming knowledge (SQL, Python, JavaScript, or TypeScript , Required
• Exposure to enterprise applications , Preferred
• Basic understanding of APIs and data flows , Preferred

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

$50,000.00

Maximum Pay Range:

$60,000.00

Benefits Information:

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.