Solution & Application Engineer-USA

1. Technical Support for Customer Applications

·Provide application-level technical support for servo drives, motors, PLC systems, HMIs, and motion control solutions.

·Assist customers in machine commissioning, tuning, troubleshooting, and optimization of servo or automation systems.

·Work with customers’ engineering and R&D teams to understand application requirements and deliver suitable technical solutions.

1. Support for OEM/ODM and Joint Development Customers

·Offer in-depth technical onboarding and training to R&D and application engineering teams of strategic customers.

·Participate in technical discussions for customized solutions, interface requirements, product adaptation, and validation testing.

1. Distributor and Partner Technical Enablement

·Train distributor technical teams on product features, programming, commissioning, and troubleshooting methods.

·Support partners in pre-sales technical queries, solution design, and product evaluation.

·Assist distributors in building their own local technical capability for supporting end users.

1. Internal Coordination

·Work closely with sales teams to support bid proposals, technical clarifications, and customer demos.

·Coordinate with headquarters engineering, product management, and quality teams to resolve technical issues.

·Provide structured feedback on product performance and local market technical requirements.

Technical Background

·Bachelor’s degree or above in Electrical Engineering, Automation, Mechatronics, or related fields.

·3+ years of hands-on experience in motion control, servo systems, PLC programming, or machine commissioning.

·Familiarity with industrial control systems such as servo drives/motors, PLCs, HMIs, fieldbus (EtherCAT, CANopen), and automation software tools.

·Experience with machine builders, automation integrators, or industrial equipment manufacturers preferred.

Skills & Capabilities

·Strong problem-solving capability and hands-on debugging experience.

·Ability to explain technical concepts clearly to engineers, distributors, and end users.

·Strong teamwork and communication skills in a cross-border, multicultural environment.

·Ability to document technical issues clearly and follow through until resolution.

Other Requirements

·Willingness to travel frequently within the USA and occasionally to China for training.

·Customer-oriented mindset with patience and a “service-first” attitude.

·Able to work independently in a fast-growing overseas organization.

Preferred

· Fluent written & verbal Mandarin is a plus