Systems Engineer I job in Madison

Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI).

• This position is more accurately described as a Telecommunications Administrator.
• The Telecommunication Specialist will function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans.
• The position will require analysis and design for Call trees or call centers for internal communications.
• This person will manage the agency telecommunications data and look to improve process and procedures through redundancy or automation where appropriate.

• The candidate must have experience in VoIP communications, telephony configuration and testing, validation, administration, support, monitoring and maintenance for telecom infrastructure including the development of process documentation.
• The candidate will be expected to utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation.
• The candidate should have experience with mobile technology and supporting daily operations in telecommunications billing and tracking systems.
• The candidate should be familiar with routing protocols for VoIP communications while working within a WAN and LAN environment.
• An exceptional candidate will have direct experience with Cisco Unified Communications software suite like Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other Call Center software or services.
• The candidate should be capable of working independently on a diverse amount of activities.
• The candidate will also be required to work within a team to provide recommendations for process improvements, project planning, system implementations, and system administration.
• The candidate should be skilled in the prioritization of daily tasks and project tasks.
• The candidate should have experience with providing system High-availability and the day to day support in a 24x7-365 environment is preferred.
• On Call support will be required.

Top 3-4 desired skills required for the position: Candidate Skillset

• Demonstrated Telecommunications provider services support and vendor management. EX providers: ATT, US Cellular, Lumen, etc.
• Experience in provisioning a PBX.
• Demonstrated skills in telecommunications asset management and billing reconciliation.
• Experience in managing Call Center software distributing and managing VoIP phone numbers.

Required Skills : PowerShell,.NET