EDI Specialist

Kettle Cuisine is seeking a motivated, detail-oriented EDI Support Specialist to join our IT team in a junior support role. Working directly alongside our EDI Specialist, you will assist in the day-to-day operation, monitoring, and continuous improvement of our Electronic Data Interchange environment - including our SPS Commerce platform, ROSS ERP integrations, and trading partner connections. In addition to traditional EDI support, this role has a forward-looking component: you will actively participate in the development and deployment of AI-assisted tools and automations to streamline EDI workflows, error resolution, and data processing., EDI Operations & Support

• Monitor daily EDI transaction queues (850, 855, 940, 944, 810) and resolve processing exceptions in ROSS ERP under the guidance of the EDI Specialist.
• Assist in configuring and maintaining EDI connections and document types within SPS Commerce.
• Support the EDICOPY.BAT and AutoFTP file sync processes between production servers; escalate persistent failures promptly.
• Perform testing and validation for new trading partner onboarding and document type additions.
• Respond to internal inquiries from Customer Service, Shipping, and Finance related to EDI order discrepancies, routing issues, and document exceptions.
• Maintain and update documentation for EDI procedures, configurations, error codes, and troubleshooting steps in the IT Knowledge Base.

Trading Partner & Vendor Coordination

• Communicate with trading partners (e.g., Walmart, US Foods, Sam’s Club) and third-party vendors (SPS Commerce, B2BGateway, Aptean/Ross) to coordinate testing, issue resolution, and onboarding tasks.
• Track open items and follow up on pending setups or corrections with external EDI teams.

AI Development & Automation

• Assist in building and maintaining AI-assisted tools to automate repetitive EDI tasks - such as exception triage, error categorization, and order discrepancy detection.
• Collaborate with the EDI Specialist and IT Director to identify high-value automation opportunities within the ROSS EDI workflow.
• Develop and refine AI prompt workflows and scripts (Python or Power Automate) to reduce manual intervention in daily EDI processing.
• Support testing and iteration of AI-generated automations before production deployment.
• Help document AI tool configurations, training inputs, and usage guides for team adoption.

• Associate’s or Bachelor’s degree in Information Technology, Business, Computer Science, or a related field; or equivalent combination of education and relevant experience.

• 0-2 years of experience in IT support, data analysis, EDI, or a related field.
• Exposure to EDI standards (X12, ANSI) and common document types (850, 855, 810, 940, 944) is a plus.
• Any hands-on experience with AI tools, prompt engineering, Python scripting, or workflow automation is strongly preferred.

Skills

• Basic understanding of EDI data formats: X12 segments, XML, CSV, and flat files.
• Familiarity with FTP/SFTP file transfer concepts.
• Comfortable working in or learning ERP environments (ROSS experience is a plus).
• Strong analytical and problem-solving skills; able to read raw EDI data files to identify errors.
• Genuine curiosity about AI and automation - eager to learn and experiment with new tools.
• Excellent written and verbal communication skills for cross-departmental coordination.
• High attention to detail and organizational discipline.