ERP/CRM Consultant

Description We are looking for an experienced ERP/CRM Consultant to support clients in designing and optimizing Workday solutions across core HR functions and related modules. This contract position is based in New York, New York, and is ideal for a senior functional consultant who can guide stakeholders, shape scalable system designs, and align platform capabilities with business goals. The role combines strategic advisory work, hands-on functional leadership, and close collaboration with technical teams to deliver effective enterprise solutions.

Responsibilities:

• Guide end-to-end functional design for Workday initiatives spanning core HR and connected areas such as Payroll, Recruiting, Talent, Benefits, Time and Absence, and Compensation.

• Facilitate discovery sessions with HR and business leaders to gather needs, clarify priorities, and translate requirements into well-structured solution documentation.

• Configure advanced Workday functionality, including business processes, security structures, eligibility logic, conditional rules, and tenant-level setup.

• Define functional expectations for integrations and partner with technical leads to confirm that delivered outcomes meet business and system requirements.

• Assess the impact of Workday releases, recommend adoption strategies, and help stakeholders prepare for upcoming feature changes.

• Review solution designs and configuration approaches created by other team members, providing functional oversight and guidance on complex issues.

• Serve as the primary escalation point for functional questions and support high-level decision-making throughout project delivery.

• Lead functional knowledge transfer activities associated with vendor transition efforts to promote continuity and operational readiness.

• Contribute to improved delivery practices through reusable documentation, regression support, and AI-enabled knowledge assets. Requirements * At least 7 years of hands-on Workday experience in production environments, including ownership of functional solution design.

• Strong expertise in Workday core HCM along with deep knowledge of at least two related modules.

• Demonstrated success leading design workshops and creating formal functional documentation for enterprise-level clients in the United States.

• Advanced capability in Workday reporting, calculated fields, security configuration, and business process architecture.

• Experience supporting multiple Workday release cycles and participating in at least one major platform or vendor transition.

• Excellent English communication skills with the ability to advise senior business and executive stakeholders.

• Familiarity with client-facing consulting environments and cross-functional collaboration with engineering teams.

• Additional value may come from Workday certification or exposure to tools such as Prism Analytics, Extend, or Adaptive Planning. Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.