Workday System Analyst

• Manage incoming support requests and enhancement submissions, assess urgency and impact, and direct items to the appropriate technical resources.

• Partner with HR and business stakeholders to gather needs, define functional expectations, and create clear user stories, workflow diagrams, and acceptance standards.

• Evaluate end-to-end HR processes such as onboarding, payroll, benefits enrollment, and recruiting to identify opportunities for better efficiency and stronger system alignment.

• Lead coordination of testing activities for updates and releases by preparing test scenarios, organizing data needs, monitoring execution, and confirming completion with stakeholders.

• Monitor service levels, recurring ticket patterns, and issue history to uncover root causes and recommend long-term corrective actions.

• Create and maintain process guides, training content, and knowledge base materials that support consistent team execution and user adoption.

• Contribute to reporting, operational metrics, and continuous improvement efforts, including the use of AI-supported approaches for intake and documentation.

• Work closely with technical and functional teams to ensure requested changes are well understood, properly prioritized, and delivered with quality. Requirements * At least 5 years of experience in business analysis, systems analysis, or HR systems support, including 3 or more years working with Workday.

• Strong knowledge of core HR operations and how those processes are configured and managed within Workday.

• Demonstrated ability to produce business requirements documents, process maps, user stories, and test plans for enterprise systems.

• Hands-on experience supporting release validation, regression testing, and defect tracking in structured delivery environments.

• Familiarity with tools such as Jira or ServiceNow for ticket management and workflow coordination.

• Analytical approach to problem solving, with comfort using Excel, Workday reporting, and data trends to support decisions.

• Strong English communication skills with the ability to facilitate discussions and manage stakeholders effectively in a US business environment.

• Exposure to system analysis tools and technologies such as Active Directory, Microsoft SQL Server, or related enterprise platforms is beneficial. Technology Doesn’t Change the World, People Do.®

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