Onsite Technical Support Specialist
Insight Global
Irving, TX, United States
17 days ago
- Discuss this with your agent
- Open in Claude
- Open in ChatGPT
Apply on dejobs.org
Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Apple Mac Systems
JIRA
Computer-Generated Imagery
Issue Tracking Systems
Software Deployment
Software Engineering
Software Troubleshooting
Job description
Insight Global is seeking a Technical Support Specialist to work onsite in Irving, TX and providing hybrid of onsite and remote support. This individual will be responsible for providing troubleshooting support on Windows and Mac devices, computer imaging and set up, and supporting issues like technical set ups, login issues, ID verification issues, software installations, etc. This resource will work fully onsite in their Irving office, and must have excellent communication and interpersonal skills to ensure positive customer service support is provided.
Requirements
- 3-5 years of experience in a technical support role * Experience providing both remote and hands-on technical support * Strong troubleshooting experience across Windows and macOS environments * Experience troubleshooting and supporting hardware and software issues * Experience with computer imaging and device setup/deployment * Experience using Jira as a ticketing system * Excellent communication, customer service, and interpersonal skills
Apply for this position
This job is hosted externally. Click below to view the full posting and apply.
Apply on dejobs.org
Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
Good distractions
Loading talks and stories from around this roleβ¦