Manhattan SCALE WMS Engineer

We are seeking a Manhattan SCALE WMS Analyst to join a growing Supply Chain Technology team supporting key customer environments. This role is heavily focused on production support/ development ticket resolution, and system optimization within a fast-paced, customer-facing environment. This resource will initially support a high-priority account and play a critical role in improving ticket turnaround times, with opportunity to expand into broader WMS initiatives and implementations over time.

• Provide production support for Manhattan SCALE WMS environments, primarily handling service requests and incident tickets * Troubleshoot and resolve issues related to system functionality, data integrity, and operational workflows * Write and optimize SQL queries, stored procedures, scripts, and database updates * Make configuration updates within SCALE (e.g., location rules, reporting adjustments, system parameters) * Support high-priority customer accounts, ensuring timely resolution of issues (targeting rapid turnaround vs. standard SLAs) * Partner with internal stakeholders (account managers, operations teams, and IT) to resolve incoming requests * Participate in on-call or after-hours support rotation as needed * Collaborate with SMEs for escalations and knowledge transfer during onboarding * Document solutions, recurring issues, and system improvements

Hands-on experience supporting Manhattan SCALE WMS (or similar WMS platforms) in a production environment * Strong SQL skills (queries, stored procedures, data updates, troubleshooting); SSRS Reports experience * Experience working in ticket-driven support environments with defined SLAs * Ability to troubleshoot issues across application, database, and operational workflows * Comfortable working in a fast-paced, high-volume support model with competing priorities * Strong communication skills and ability to work cross-functionally with both technical and non-technical teams on Lead SCALE ZPL Labels