Robotics Operations Systems Engineer

Primary schedule: Thurs-Sat and every other Wed, 7:00 PM-7:00 AM Step into the Control Room Night falls, lights glow across a high-bay structure, and you’re at the helm of Symbotic’s system control center. Your dashboards display the real-time heartbeat of automated adapters, vertical lifts, and swarms of autonomous robotic vehicles. An alert pings-an upstream bottleneck is forming. You diagnose the signal path, coordinate with onsite teams, and guide a recovery plan. Minutes later, throughput rebounds. You log the incident, capture root cause details, and flag a longer-term CI action for engineering. That’s a snapshot of your impact: clear communication, decisive troubleshooting, and a relentless push toward operational excellence for our customers. As part of our Customer Operations organization, you’ll work shoulder-to-shoulder with onsite partners to deliver best-in-class quality, safety, and system performance-every shift. What You’ll Own

• Real-time monitoring of automated adapters, vertical lifts, and robotic vehicles; spotting trends before they become issues.
• Advanced troubleshooting of system and operational problems; driving quick containment and long-term corrective actions.
• Translating technical insights into clear guidance for site teams and customers.
• Documenting incidents, reporting to engineering, and partnering on solutions that raise performance standards.
• Training operators on system components (adapters, lifts, robotic vehicles), warehouse management systems, and common IT issues.
• Backfilling key on-site roles when needed to maintain stable operations.
• Working closely with customers and internal/external stakeholders; escalating to support teams for production-impacting problems.
• Leading and participating in continuous improvement and standardization initiatives for our warehouse automation platform.
• Championing daily safety practices aligned with OSHA, Symbotic, and customer procedures., * Strict adherence to all safety requirements and protocols, including Lockout/Tagout and fall protection.
• When required by site conditions (e.g., construction environments), use of proper PPE such as hard hat, safety vest, steel-toe footwear, safety glasses, hearing protection, and fall protection (e.g., safety harness).
• Ability to climb steep stairs to access the structure, including frequent stair travel within the automation system.
• Comfort working near elevated railings.
• Work in environments protected from weather but not necessarily temperature; must operate in 105° to 32° Fahrenheit conditions.

• Bachelor’s degree in Electrical or Software Engineering, Computer Science, Automation Engineering, or related field; or equivalent experience.
• 2+ years working with automated systems.
• Familiarity with PLCs (Allen Bradley, Siemens), industrial robots (ABB), and software tools/languages (SQL, Linux, Python).
• Hands-on skill assembling, operating, and troubleshooting robotics and electromechanical equipment.
• Calm under pressure; comfortable shifting priorities as operations evolve.
• Curiosity to learn new equipment; collaborative spirit to assist teammates.
• High sense of urgency and ownership.

Work Conditions & Expectations

• Valid driver’s license with the ability to drive and/or fly to client and customer locations.
• Ability to use a personal credit card and submit bi-weekly expense reports for reimbursement to Symbotic.
• Frequent walking; reaching with hands and arms.
• Regular work at heights up to 45 feet and within restrictive areas as narrow as 24 inches; standing; climbing/balancing; stooping, kneeling, crouching, or crawling.
• Capability to lift and/or move up to 50 pounds on a regular basis.

The base pay range for this role in the posted location is $71,000.00 - $97,900.00. Actual base pay may vary based on job-related knowledge, skills, and experience. The total compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.