Support Analyst - Warfighter Experience Liaison

The Warfighter Experience Liaison Support Analyst serves as a key advocate for the operational user, supporting N73 in capturing, assessing, documenting, and communicating the warfighter experience. Key performance areas include:

• Warfighter Experience & Fleet Liaison: Support N73 efforts to capture and communicate Sailor and Marine experiences, user needs, operational challenges, and usability concerns; serve as a liaison between Fleet users and N73.
• Warfighter Feedback & User Experience Analysis: Collect, organize, and support the analysis of Fleet feedback and user observations to identify recurring experience, usability, Human Systems Integration/Human Factors Engineering (HSI/HFE), training, and operational issues.
• User Perspective Support: Support reviews of systems, interfaces, workflows, and training from the warfighter perspective and identify factors that may affect user performance, learning, or operational employment.
• Feedback Communication: Develop summaries, trends, findings, briefs, and other products that clearly communicate the warfighter experience to N73 and supporting stakeholders.
• Stakeholder Coordination: Support coordination with Fleet users, technical communities, program stakeholders, and other organizations to clarify user concerns and ensure the warfighter perspective is accurately represented in N73 activities.

• Associate or bachelor’s degree in HSI/HFE, business, management, engineering, operations, information technology, or a related field.
• Three or more years of relevant experience in Navy, DoD, defense, Fleet, systems, HSI, operational, or warfighter experience.
• Demonstrated ability to collect, analyze, document, and communicate user feedback.
• Experience working with Navy/DoD organizations, Fleet stakeholders, technical communities, or program offices.
• Strong written, verbal, briefing, and interpersonal communication skills.
• Ability to travel and support operational engagements as required.
• Active DoD Secret clearance., * Bachelor’s degree in a related field with six or more years of relevant experience, or a master’s degree with six or more years of relevant experience.
• Six or more years of Navy, DoD, defense, Fleet, HSI, operational, or systems experience.
• Extensive experience supporting HSI/HFE, warfighter experience, usability, training, readiness, or capability development.
• Demonstrated experience integrating warfighter and user feedback across engineering, program, training, and Fleet communities.
• Proven ability to serve as a liaison between technical or program communities and Fleet end users.
• Ability to independently analyze user-experience issues and develop actionable recommendations.
• Experience facilitating or leading user interviews, user-feedback initiatives, working groups, Fleet engagements, operational studies, or cross-functional integration efforts.
• Experience developing briefs, reports, user-feedback products, executive decision-support materials, or strategic communications.
• Demonstrated ability to communicate with senior military officers, government civilians, technical leaders, and Fleet personnel.
• Familiarity with Navy operational environments and Fleet organizational structures.
• Top Secret/SCI eligibility.

Work Environment & Physical Demands

Work Environment: Professional support role requiring coordination with Navy and DoD organizations, Fleet users, technical communities, program stakeholders, and other supporting organizations.

Travel: Ability to travel and support operational engagements as required.

Security Requirements: Active DoD Secret clearance is required; Top Secret/SCI eligibility is preferred.