Senior Digital Deployment Consultant - Annual Deployment Plan

The Senior Digital Deployment Consultant - Annual Deployment Plan supports the Annual Deployment Plan for assigned Caterpillar dealers and helps develop and maintain dealer Digital Deployment Roadmaps covering Caterpillar systems, applications, and digital initiatives. In addition to dealer deployment responsibilities, this role will program manage assigned programs and initiatives within ADP.

This role works directly with dealers, district teams, and/or product teams, ADP program managers, ADP consultants and Cat Digital partners to align deployment priorities, confirm dealer capacity and readiness, coordinate deployment activities, and surface risks or issues that may affect delivery. The consultant serves as a trusted deployment advisor, helping dealers understand initiative requirements, business value, timelines, dependencies, and required actions.

What You Will Do:

Deployment Planning & Execution

• Plan annual deployments and review prior-year carryover for assigned dealers.
• Confirm dealer priorities, capacity, timing, and readiness.
• Develop and maintain dealer Digital Deployment Roadmaps.
• Lead deployment kickoffs when dealer and product teams are ready.
• Coordinate execution across dealer, program, product, and district teams.

Data Accuracy & Reporting Management

• Maintain accurate dealer commitments, milestones, risks, decisions, and status in ADP reporting tools.
• Follow up on incomplete or inconsistent information.
• Report changes to scope, timing, commitments, or readiness.
• Escalate at-risk deployments through ADP governance and coordinate corrective action.
• Track deployment measures to monitor progress and improvement opportunities.

Caterpillar Dealer Engagement & Support

• Serve as a trusted advisor and maintain regular engagement with assigned dealers.
• Understand dealer systems, priorities, constraints, and upgrade or migration plans.
• Clarify deployment value, requirements, dependencies, actions, and resource needs.
• Connect dealer questions and implementation concerns with the appropriate Caterpillar teams.
• Support dealers through significant implementation or operational issues.
• Review deployment progress, risks, issues, and accomplishments with dealers.

Technical & Process Governance

• Follow ADP processes, tools, standards, and governance.
• Identify technical, operational, resource, and schedule dependencies.
• Document mitigation plans for at-risk initiatives.
• Support resolution of implementation, integration, reliability, performance, and maintenance issues.
• Support release, migration, and implementation of communications.
• Share feedback to improve documentation, training, deployment, and issue resolution.

• Effectiveness Measurement: Knowledge of effective measurement techniques and ability to measure the quality and quantity of work effort for the purpose of improvement.
• Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with dealers, product teams, and peers.
• Software Product Training: Knowledge of software product training; ability to create and deliver training on the implementation, operation and utilization of technology products and systems.
• Change Control: Knowledge of the processes and procedures by which a change is identified, evaluated, approved, monitored and documented; Ability to manage changes in the production environment and processes effectively

Considerations For Top Candidates

• Extensive experience supporting digital deployments, IT operations, technology implementations, or program and project execution.
• Knowledge of program management principles and practices, with the ability to plan, organize, monitor, and coordinate related projects, resources, dependencies, risks, and stakeholders to drive successful program execution and achieve defined objectives.
• A proactive, customer-focused approach with strong accountability and follow-through.
• Ability to communicate complex digital and technical information clearly to dealer and internal audiences.
• Experience working directly with dealers, customers, or external business partners.
• Ability to communicate technical information clearly, including dealer actions and business implications.
• Ability to coordinate activities across dealers, product teams, technical teams, districts, and program-management partners.
• Ability to organize and coordinate multiple deployments or dealer engagements simultaneously.
• Working knowledge of IT systems, digital products, integrations, and deployment dependencies.
• Proficiency with collaboration and reporting tools such as Microsoft Teams, SharePoint, and Power BI.
• Strong facilitation, stakeholder management, relationship-building, and interpersonal skills.
• Experience supporting multiple technology implementations, migrations, or digital deployments.
• Knowledge of Caterpillar’s digital portfolio, dealer operations, systems, and technology environments preferred
• undefined, Travel up to 25%. The position requires regular engagement with Caterpillar dealers and internal partners across multiple locations and time zones. The successful candidate must be able to manage multiple dealer priorities and deployment activities concurrently.

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world., There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.