IT Support Engineer

In this role, you’ll provide onsite and remote technical support to businesses throughout the Twin Cities metro and southern Minnesota, including complex manufacturing environments. You’ll help clients stay productive by troubleshooting technical issues, deploying new equipment, and delivering an exceptional support experience.

When you’re not onsite with clients, you’ll be an active member of our Support Desk team, helping resolve incoming service requests.

What You’ll Do

Onsite Support & Technology Deployment

• Provide onsite technical support, troubleshooting hardware, software, connectivity, and end-user technology issues.
• Configure, install, and deploy desktops, laptops, printers, and related equipment, including new-user setups and technology refreshes.
• Diagnose and resolve Tier 1 and Tier 2 technical issues, escalating complex challenges to senior engineers when appropriate.
• Support Windows, macOS, Microsoft 365, Outlook, Exchange Online, and common business applications.
• Troubleshoot network connectivity, Wi-Fi, VPN, DNS, DHCP, and basic infrastructure issues.
• Manage user accounts and permissions through Active Directory and Microsoft Entra ID.
• Build positive client relationships through professional communication, responsiveness, and follow-through.

Support Desk & Team Collaboration

• Actively participate in our Support Desk’s First In, First Out (FIFO) ticket workflow when not assigned to onsite client visits or deployments.
• Provide remote technical assistance through phone, email, and remote support tools.
• Collaborate with the Support Desk, senior engineers, and other technical teams to resolve issues and maintain service levels.
• Maintain accurate service tickets, time entries, and technical documentation using ConnectWise Manage and IT Glue.
• Follow established security practices, client-specific requirements, and escalation procedures.
• Participate in a scheduled on-call rotation.

Are you an experienced IT professional who enjoys hands-on troubleshooting, solving problems, and working directly with clients? Do you thrive in an environment where no two days are the same?, * 2+ years of professional IT support, desktop support, or related technical experience.

• Associate degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
• Experience troubleshooting Windows, macOS, Microsoft 365, and common business applications.
• Experience with Active Directory, Microsoft Entra ID, and user account administration.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN.
• Strong communication, customer service, problem-solving, and organizational skills.
• Ability to work independently at client locations and manage competing priorities.
• Valid driver’s license and reliable transportation for travel to client sites.
• Ability to work onsite in Roseville and travel regularly throughout the Twin Cities metro and southern Minnesota.
• Successful completion of a background check in accordance with applicable laws and company policies as a condition of employment.

Preferred Qualifications

• Experience working for a Managed Service Provider (MSP).
• Experience supporting manufacturing or other complex business environments.
• Familiarity with ConnectWise Manage, IT Glue, and RMM tools.
• CompTIA A+, Network+, Security+, or similar industry certifications., If you’re an experienced IT professional who enjoys solving problems, working with people, and making a difference, we’d love to hear from you!

• Competitive Pay: $28.85-$33.65 per hour, based on experience and qualifications.
• Health Benefits: Medical, dental, and vision insurance options for eligible employees and their dependents.
• 401(k) Retirement Plan: Access to retirement savings benefits.
• Paid Time Off & Holidays: Paid time off, company-observed holidays, and sick and safe time in accordance with company policy and applicable law.
• Variety & Hands-On Experience: Work with different industries, technologies, and client environments.
• Professional Growth: Expand your technical knowledge through diverse systems and real-world challenges.
• Collaborative Team: Work alongside experienced IT professionals who share knowledge and support one another.
• Meaningful Work: Help businesses stay productive, secure, and connected.

At Itechra, you’re more than a support ticket. You’re part of a team dedicated to delivering exceptional service and helping businesses succeed.

Benefits are subject to eligibility requirements, plan terms, and company policies.

At Itechra, great technology starts with great people. We believe in creating a collaborative environment where employees can grow professionally, build strong client relationships, and make a meaningful difference., Itechra is an Equal Opportunity Employer. We consider qualified applicants in accordance with applicable federal, state, and local employment laws.