System Administrator 4

The Systems Administrator is responsible for the effective provisioning, installation, configuration, operation, and maintenance of computer hardware, software, and related infrastructure. This role requires 3-5 years of experience in systems administration, strong problem-solving skills, creativity, and the ability to multitask independently and collaboratively to achieve departmental service and support objectives.

The individual will ensure that system hardware, operating systems, software systems, and related procedures comply with applicable policies, standards, and guidelines.

Responsibilities:

• Respond to support requests across Tier 1 through Tier 3.
• Provide exceptional customer service and communicate effectively with teammates and customers with varying levels of technical expertise.
• Respond to break/fix requests associated with end-user resources.
• Configure and deploy new or replacement Red Hat Linux and Windows operating system servers.
• Configure and deploy desktop and laptop computers, peripherals, and replacement equipment.
• Install new servers and rebuild existing servers, configuring hardware, peripherals, services, settings, directories, and storage according to established standards and operational requirements.
• Perform daily system monitoring to verify the integrity and availability of hardware, server resources, systems, and key processes.
• Review system and application logs and verify the completion of scheduled jobs, including backups.
• Monitor system resources for server and service anomalies and resolve connectivity issues between users and resources.
• Perform regular security monitoring to identify potential intrusions.
• Support cybersecurity initiatives, threat hunting, and threat mitigation.
• Perform daily backup operations, file archiving, and purging as necessary.
• Create, modify, and delete user accounts based on requests.
• Provide Tier III and other technical support as required.
• Investigate and troubleshoot issues, diagnose failures, and recover from hardware or software problems.
• Coordinate and communicate with affected stakeholders regarding technical issues and resolutions.
• Apply operating system patches and upgrades regularly, and upgrade administrative tools and utilities.
• Configure and implement new services as required.
• Upgrade and configure system software supporting GIS infrastructure and asset management applications based on project and operational needs.
• Maintain up-to-date project, architecture, operational, configuration, and maintenance documentation.
• Maintain accurate inventory records and detailed change histories.
• Perform periodic performance reporting to support capacity planning.
• Conduct ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Manage time and resource constraints effectively.
• Support continuous improvement of systems, services, and operational processes.

• 3-5 years of experience in systems administration.
• Experience administering Red Hat Linux and Windows operating system servers.
• Experience installing, configuring, maintaining, and troubleshooting servers, desktop and laptop computers, peripherals, and related infrastructure.
• Knowledge of system monitoring, backups, security monitoring, patch management, and user account administration.
• Experience troubleshooting hardware, software, and connectivity issues.
• Ability to provide Tier 1 through Tier 3 technical support.
• Strong documentation, communication, customer service, and problem-solving skills.
• Ability to work independently and collaboratively while managing multiple priorities.

Skills: Skill Required / Desired Amount of Experience Expertise Rating Move Configures and deploys new/replacement Linux(REDHAT) and Windows Operating Systems Servers Required 5 Years Desktop/Laptop/Server Hardware Required 5 Years Experience with Active Directory Administration Required 5 Years Virtualization/VMWare Required 5 Years Backup and Recovery Required 5 Years Help Desk Support Required 5 Years Customer Service Required 5 Years Cybersecurity Highly desired 2 Years Hands-On w/Network Equip Desired 3 Years Experience with Video Management Systems Desired 2 Years Microsoft Certification/ Related certifications Nice to have Audio-Video Support Nice to have

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.