IT Product Manager

Great technology only creates value when the people who depend on it actually use it and when it moves the business forward. As an IT Product Manager aligned with the Sales organization, you will be the strategic liaison between technology and the business teams who sell to, serve, and deliver for customers. You’ll make sure the products they rely on are built around real needs and measured by real results.

You will own the full product lifecycle, from discovery and ideation through launch, adoption, measurement, and continuous improvement. You will turn business challenges into clear, prioritized roadmaps the organization can trust. This role suits a results-driven product leader with strong leadership skills and a proven record in technology management. The right person can bring business stakeholders, technical teams, and vendors toward a common decision and knows that success is measured in outcomes, not output.

Success is measured in business value delivered, user adoption, customer satisfaction, on-time delivery, return on investment, and time-to-market.

Performance Objectives

• Align technology to business goals. Partner with business unit leaders to identify the highest-impact opportunities for innovation and technical improvement, and turn them into product initiatives that deliver measurable value.
• Own the product lifecycle. Lead products from ideation and planning through launch, assessment, and iteration so they meet business goals and user expectations.
• Build a roadmap the business trusts. Develop and maintain a product roadmap that connects technology investments to revenue, customer, and operational outcomes. Make the hard tradeoffs and say no when an initiative won’t move the needle.
• Drive Agile delivery. Manage sprints, facilitate Agile ceremonies, refine the backlog, and coordinate cross-functional teams to hit product milestones on time.
• Drive adoption. Partner with end users, build enablement and documentation, measure utilization, and remove the friction that sends teams back to spreadsheets and workarounds.
• Prove the value. Establish and track KPIs including revenue impact, customer lifetime value, churn, adoption, customer satisfaction, on-time delivery, ROI, intake-to-solution time, and time-to-market.
• Look ahead. Use emerging technology trends and market analysis to recommend enhancements that maximize business impact and user satisfaction.
• Manage vendors. Coordinate with vendors, suppliers, and internal teams to resolve issues and deliver high-quality outcomes.

Environment & Resources

You will work within the IT organization, aligned with Sales. You will partner daily with business unit managers, commercial and customer-facing teams, operations, and technology teams. The environment is a large, multi-state manufacturing and distribution organization, which gives you visibility into how sales, order management, and supply chain connect to serve customers.

You will work across enterprise technology platforms and product ecosystems, including ERP and related business systems. The organization values safety, accountability, practical innovation, and measurable results: solutions that work in the real world, not slideware.

• Bachelor’s degree in Engineering, Information Technology, Business Management, or a related field (required)
• 4+ years in product management or technology management roles preferred
• Demonstrated history of leading initiatives, products, or services that advance an organization’s technology, ideally supporting business units or operations functions
• Experience owning the full product lifecycle, including strategy, roadmap development, requirements, delivery, adoption, and measurement
• Proficiency in Agile and/or Kanban methodologies, including sprint planning, backlog management, and Agile ceremonies
• Proven ability to lead and influence cross-functional teams without direct authority
• Strong strategic thinking, business analysis, and market analysis skills
• Strong analytical skills for data-driven decision-making and KPI tracking
• Excellent written and verbal communication skills, with the ability to make technical concepts clear to business audiences
• Passion for technology trends and user-centric product development

Preferred Qualifications

• Experience with SAP or another enterprise ERP, particularly SAP SD, S/4HANA, or CRM/CX
• Experience supporting sales, customer service, order management, or commercial business processes
• Exposure to supply-chain, distribution, or manufacturing environments
• Experience with business case creation, value-realization tracking, and vendor or systems-integrator management

• Sit at the intersection of technology, sales, and operations, with a real voice in product strategy and investment priorities
• Own outcomes the business feels every day: adoption, customer satisfaction, and revenue impact
• Partner directly with senior business and technology leaders
• Build products that make work easier for the people who sell to and serve customers
• Join a stable, growing organization where safety, accountability, inclusion, and measurable results are part of how work gets done
• Real opportunities for career advancement

Call to Action

If you’ve turned complex business needs into technology products people actually use, and you can prove the results, we want to hear from you.

Benefits (direct-hire position; benefits are provided by the hiring company)

• Health coverage with multiple medical plan options, plus dental and vision
• 401(k) with company match
• Health Savings Account with company match
• Free virtual primary care, acute care, and physical therapy
• Free Employee Assistance Program
• Paid vacation, holidays, sick time, parental leave, and volunteer time
• Employee product discounts
• Tuition reimbursement

Pre-employment screening, including a background check and drug screen, is required after a conditional offer. Visa sponsorship is not available for this position.