Business Applications Analyst

The ideal candidate must have hands-on experience supporting or administering an ERP, CRM, order-management system, e-commerce platform, WMS, or other business-critical application and understands how technology supports departments such as Accounting, Customer Service, Operations, Distribution, and Sales.

This is not a software development role.

We are looking for someone who enjoys figuring out why something is not working, can isolate whether an issue involves the user, data, permissions, configuration, application, integration, or another connected system, and will own the problem through resolution.

Why This Role Is Worth Considering

• High-visibility position working directly with the CTO, executives, and business leaders
• Approximately 80% focused on ERP and business applications
• Exposure to order management, e-commerce, shipping, inventory, invoicing, returns, and connected systems
• Opportunity to support applications used across Accounting, Customer Service, Distribution, Operations, and Sales
• Ownership of issues from initial troubleshooting through final resolution
• Support from ERP specialists, software vendors, MSPs, and other technical partners when deeper expertise is required
• Opportunity to improve documentation, workflows, processes, and the overall user experience
• Stable, established Southern California organization with multiple local facilities, * Serve as a primary point of contact for day-to-day support of ERP/order-management and other business-critical applications
• Troubleshoot application issues affecting Customer Service, Accounting, Distribution, Operations, Sales, and other departments
• Determine whether issues involve the user, data, permissions, configuration, application, integration, or another connected system
• Support user accounts, permissions, access, application configuration, and routine application administration
• Support ERP workflows involving orders, customer information, inventory, shipping, invoicing, returns, and e-commerce
• Troubleshoot issues between ERP, e-commerce, shipping, and other connected third-party applications
• Resolve front-end and configuration issues when possible
• Escalate deeper technical issues to the appropriate internal specialist, MSP, software vendor, or application partner
• Maintain ownership of escalated issues through resolution
• Participate in application upgrades, testing, system changes, and user acceptance testing
• Identify recurring issues and opportunities to improve application usability and business workflows

Onsite IT Support, Approximately 20%

• Serve as an onsite technology resource for employees and executives
• Support Windows and macOS computers, monitors, printers, peripherals, and workplace technology
• Assist with onboarding, offboarding, account provisioning, application access, and equipment setup
• Support SSO, MFA, identity, permissions, and other user-access issues
• Respond to walk-up requests and service tickets while balancing competing priorities
• Coordinate with MSPs, network partners, and other technical specialists when infrastructure support is required
• Maintain clear documentation, troubleshooting procedures, runbooks, user guides, and knowledge-base content

• 3+ years of relevant experience supporting business applications, ERP systems, enterprise applications, IT systems, or a combination of application and end-user support
• Hands-on experience supporting or administering an ERP, CRM, order-management system, e-commerce platform, WMS, or other business-critical application
• Experience troubleshooting technology used by departments outside of IT
• Strong troubleshooting and problem-isolation skills
• Experience supporting user accounts, permissions, access, or application configuration
• Experience working with software vendors, MSPs, or outside technical partners
• Working knowledge of Windows and/or macOS and common workplace technology
• Understanding of identity, access management, SSO, MFA, and general IT support practices
• Strong communication, organization, documentation, and customer-service skills
• Ability to learn unfamiliar applications and technologies quickly
• A bachelor’s degree in Information Technology, Business, Computer Information Systems, or a related field is preferred, or equivalent relevant professional experience.

Nice to Have

• Manufacturing, medical device, life sciences, dental, distribution, consumer products, or another physical-product environment
• Experience with ERP-connected e-commerce, warehouse/distribution, shipping, or financial applications
• Familiarity with Google Workspace, Active Directory, Okta, SSO/MFA, JAMF, Apple Business Manager, or similar technologies
• Experience with ticketing, remote-support, documentation, or IT asset-management platforms
• Exposure to low-code/no-code tools, workflow automation, PowerShell, Bash, Python, or similar technologies
• Experience using AI tools such as ChatGPT, Claude, Gemini, or Microsoft Copilot to improve troubleshooting, documentation, or productivity
• Familiarity with regulated environments, computer system validation, or 21 CFR Part 11