Junior IT Support Engineer

• Provide 1st and 2nd line support to users across the business.
• Troubleshoot hardware, software, Windows, and connectivity issues.
• Support Microsoft 365, Active Directory, Entra ID, and Exchange.
• Set up user accounts, permissions, email, and group policies.
• Support laptops, workstations, printers, mobile devices, and telephony.
• Investigate network and system issues, escalating when needed.
• Assist with updates, patching, backups, and IT equipment deployments.
• Maintain IT asset records and technical documentation.
• Help with wider IT systems and infrastructure when required.

Technologies:

• Active Directory
• Cloud
• Hardware
• Support
• Microsoft 365
• Mobile
• Network
• Windows
• Office 365
• Ruby

• At least 24 months of relevant IT experience working with Windows 10/11, Windows Server 2022, and Microsoft 365 cloud environments, or relevant recognised IT certifications.
• Ability to manage competing priorities, communicate clearly, and take a practical approach to resolving problems.
• Organised and comfortable working independently as part of a small team.

We are recruiting an IT Support Engineer to join the small IT team at a large, family-owned UK home and business moving company. The role is based in Winchester and is fully onsite, with a salary of £28,000-£35,000. Our support environment includes a mix of support tickets, walk-up requests, and hands-on troubleshooting. The working hours are Monday to Friday, 8:00am-5:00pm. The package includes 20 days holiday plus bank holidays and a pension where applicable. Occasional travel between sites may be required. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency for this vacancy.