Tier 1 IT Technician, Help Desk

RelevantTec is hiring a Tier 1 IT Support professional to handle front-line helpdesk requests on our evening shift. You’ll work with customers through tickets, email, and phone, with remote sessions and on-site support as needed. The role focuses on troubleshooting for common hardware, software, and network issues across a range of business environments. You’ll monitor and manage assigned support requests, take on routine maintenance tasks when required, and work through issues to an appropriate stopping point before engaging the next level of support. This position fits someone who stays proactive, takes ownership of their work, and is ready to build their skills across a variety of tools and systems with support from their team.

• Evening shift. Our primary need is 3pm-12am, Monday through Friday. Schedules of 1pm-10pm or 2pm-11pm are available for the right candidate.
• Onboarding, training, and the regular evening shift are based in the Burkburnett office. After training, team members may be able to finish their shift from home where practical.
• Paid holidays, including major federal holidays and several company-designated days each year.
• Healthcare - Medical, Dental, and Vision
• Coverage for approved industry-recognized technical certifications, with a one-year commitment after completion.
• Exposure to a wide range of systems and tools from day one, with growth based on skill development and initiative., * Troubleshoot and resolve issues with software or hardware.
• Support clients by walking them through solutions and teaching software tasks as needed.
• Document troubleshooting steps and resolutions clearly in tickets.
• Review available information and ticket notes to support effective troubleshooting.
• Utilize the internal documentation system and create new documents and records as needed.
• Support the rollout of new solutions or applications.
• Establish accounts for new users and assist with password or login problems.
• Assist in testing and evaluating new technologies and solutions.
• Install software and hardware and complete basic setup steps as directed.
• Offer technical feedback and suggestions to help improve customer solutions and internal processes.
• Participate in a compensated after-hours on-call rotation shared across the team, including weekends.
• Take on related tasks that support daily operations as needed.

• Experience in customer service or customer-facing roles.
• Must pass a background check required for access to regulated systems.
• Ability to diagnose and resolve basic computer/technical issues.
• Able to work effectively during evening hours with minimal supervision.
• Stay calm, careful, and decisive when troubleshooting under pressure.
• Valid driver’s license and insurable driving record (required for dispatch in company vehicles)., * Industry standard certifications or education: A+, Network+, Security+, Microsoft certifications, vendor-specific certifications, etc.
• Familiarity with PowerShell and general exposure to scripting or automation tools.
• Hands-on technical projects, on the job or on your own: home labs, self-hosted services, hardware builds, scripting, or similar.
• 1 year of internal IT or MSP experience.

• Compensation starts at $17/hr, based on experience and certifications/education.
• Flexible paid time-off policy that supports vacation, sick days, and personal needs.
• Career Development Program: two technical certifications covered, with additional certifications available with management approval. Each completed certification comes with a pay increase based on its difficulty., Pay: From $17.00 per hour

Expected hours: 40.0 - 50.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance, * Training is 9am-6pm, Monday through Friday, typically for the first 30 days. Are you able to work that schedule?
• After training, the shift moves to an evening schedule of 1pm-10pm, 2pm-11pm, or 3pm-12am. Which evening schedules work for you?
• Tell us about a technical problem you solved. It can come from anywhere: work, school, building a PC, modding or making a game, setting up a home network, fixing a family member’s laptop. What was wrong, and how did you figure it out?
• This role requires passing a fingerprint-based state and FBI background check for access to regulated systems. Are you willing and able to complete one?

Shift availability:

• Night Shift (Required)

RelevantTec provides practical, reliable technology support for businesses that need their systems to work without drama. Our team covers everything from day-to-day helpdesk support to maintaining networks, servers, security tools, and the infrastructure our customers rely on. We focus on solving problems quickly, keeping systems stable, and helping clients plan for the technology they’ll need next. The goal is simple: fewer surprises, smoother operations, and support that actually supports people.