Technical Support Specialist

JobTitle:TechnicalSupportSpecialistWage/HourStatus:ExemptReportsto:SystemsAnalyst,TechnicalSupportPayGrade:302DutyDays:226Dept./School:TechnologyServicesDateRevised:08/2026PrimaryPurpose:Analyzehardwareandsoftware,on-premisesandhosted,acrossavarietyofsystems,ensuringthatthesetupandfunctionalitymeetdistrictstandards.Coordinatethediagnosisandrepairofdistrictsystems,communicatingwithdistrictpersonnel,productvendors,and/orthird-partytechnicalsupport.Assistindevelopingdistrict-wideprocessesfortesting,repairing,andsettingupdistricttechnology.Qualifications:Education/Certification:Associatedegreeinatechnology-relatedfield,requiredBachelor’sDegree,PreferredSpecialKnowledge/Skills:Basicnetworkingskillspreferred.Experience:Musthaveexperienceinhardwareandsoftwaretroubleshooting,maintenance,andrepairinaPCenvironment.MusthaveexperiencewithdesktopapplicationsforWindows,macOS,iOS/iPadOS,andChromeOSoperatingsystems.MajorResponsibilitiesandDuties:TechnicalDemonstratethoroughknowledgeofcomputerhardwareandsoftware.Haveknowledgeoflocalandwideareanetworksystems.AnalyzeincomingworkordersusingtheDistrict’shelpdeskticketsystemandrespondtoticketsappropriatelyandinareasonabletimeframe.Assistintheplanning,configuration,anddeploymentofdistrict-providedtechnology,suchasLaptopsandtablets(ChromeOS,macOS,iOS,iPadOS,Windows),district-approvedsoftware,etc.Identify,diagnose,andfindeffectivesolutionsforissuesrelatedtodistrict-providedtechnology,includinglaptops,tablets,interactiveflatpanels,scanners,printers,etc.Coordinate,perform,anddocumentwarrantyworkforhardwarerepairsInventoryEnsuretheavailabilityofsparepartsfortroubleshootingandrepairinaccordancewithdistrictstandards.Assistwithmaintainingthefidelityofthedistrictinventory.Policy,Reports,andLawEnsurecompliancewithfederalandstatelaw,StateBoardofEducationrules,andlocalboardpolicy.Compile,maintain,andfileallreports,records,andotherdocumentsrequired,includingtimekeepingrecords.Followdistrictsafetyprotocolsandemergencyprocedures.SafetyMaintainsafetystandardsincompliancewithfederal,state,andinsuranceregulations,aswellasdistrictrequirements,anddevelopapreventivesafetyprogram.Ensureequipmentismaintainedinoptimumoperatingcondition.OtherShowabilitytoestablishandmaintaineffectiveworkingrelationshipswithotheremployees,vendors,anddistrictpersonnelSupervisenon-Districtpersonnelsuchasinternsandtemporaryemployees,asassigned.ActasateamplayerwiththeabilitytoworkindependentlyDemonstrategoodcustomerserviceandinterpersonalskillsPossesstheabilitytocommunicateeffectivelyandpositivelybothorallyandinwritingwithteachers,administrators,andotherstaffOtherdutiesasassignedMentalDemands/PhysicalDemands/EnvironmentalFactors:Maintainemotionalcontrolunderstress.Maintainapositiveattitudewhendealingwithcustomers.Frequentdistricttravelandoccasionalstatewidetravel.Occasionalprolongedandirregularhours.Dailyliftingandcarryingofheavyobjects(45lbs.orover).Walking,standing,bending,stooping,and/orclimbing.Thisdocumentdescribesthegeneralpurposeandresponsibilitiesassignedtothisjobandisnotanexhaustivelistofallresponsibilitiesanddutiesthatmaybeassigned,oroftheskillsthatmayberequired.Reviewedby:Date:Receivedby:Date:BryanISDisanequalopportunityemployer.Allapplicantsareconsideredforallpositionswithoutregardtorace,color,nationalorigin,religion,sexmaritalorveteranstatus,medicalcondition,ordisability,oranyotherlegallyprotectedreason.

Education/Certification:

Associate

degree

in

a

technology-related

field,

required

Bachelor’s

Degree,

Preferred

Special

Knowledge/Skills:

Basic

networking

skills

preferred.

Experience:

Must

have

experience

in

hardware

and

software

troubleshooting,

maintenance,

and

repair

in

a

PC

environment., computer

hardware

and

software.

Have

knowledge

of

local

and

wide

area

network

systems.

Analyze

incoming

work

orders

using

the

District’s

helpdesk

ticket

system

and

respond

to

tickets

appropriately, planning,

configuration,

and

deployment

of

district-provided

technology,

such

as

Laptops

and

tablets

(Chrome

OS,

macOS,

iOS,

iPadOS,

Windows),

district-approved

software,

etc.

Identify,

diagnose,

and

find

effective

solutions

for

issues

related

to

district-provided

technology,

including

laptops,

tablets,

interactive

flat

panels,

scanners,

printers,

etc.

Coordinate,

perform, Maintain

safety

standards

in

compliance

with

federal,

state,

and

insurance

regulations, Ensure

equipment, ability

to

establish

and

maintain

effective, team

player

with

the

ability

to

work

independently

Demonstrate

good

customer

service

and

interpersonal

skills

Possess

the

ability

to

communicate

effectively

and

positively

both

orally, Maintain

emotional

control

under

stress.

Maintain

a

positive

attitude

when

dealing

with

customers.

Frequent

district

travel, Daily

lifting

and

carrying

of

heavy

objects

(45

lbs.

or

over).

Walking,

standing,

bending,

stooping

Occasional

prolonged

and

irregular

hours.