IT Manager

At Goodwill Columbus, technology plays an essential role in helping our employees, programs, retail operations, and community services thrive. We are seeking an experienced IT Manager who is passionate about delivering exceptional customer service, leading technology initiatives, and ensuring employees have reliable, effective tools to do their best work.

In this role, you will serve as the bridge between technology and the people who rely on it every day.

WHAT YOU’LL DO

• Lead IT support and service delivery.
• Manage support requests, service levels, and MSP relationships.
• Coordinate deployment and support of computers, mobile devices, printers, POS systems, and IoT devices.
• Maintain technology inventories and lifecycle management processes.
• Lead technology projects including upgrades, implementations, and process improvements.
• Gather business requirements and translate needs into project plans.
• Track project timelines, budgets, risks, and deliverables.
• Develop procedures, documentation, and knowledge-base resources.
• Monitor service metrics and drive continuous improvement.

• Experience in IT support, service desk operations, technology management, or a related role.
• Experience managing support-ticket systems and issue resolution.
• Experience leading technology projects and coordinating vendors.
• Strong knowledge of Microsoft 365, Windows, macOS, iOS, and Android environments.
• Excellent project management, communication, and problem-solving skills.
• Ability to explain technical concepts to non-technical audiences.
• Bachelor’s degree preferred.
• CAPM, PMP, ITSM, or related certifications are a plus.

• Competitive compensation and benefits (Medical, Dental, Vision).
• Hybrid work environment.
• Professional development opportunities.
• Meaningful work supporting a mission-driven organization.
• Opportunity to lead technology initiatives that positively impact employees and the community.