Windows Storage and High Availability

Standard for all Tracks o 4+ years of experience in Windows Administration, Networking, Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles. o Need to be flexible to work in shifts following US holiday calendar. Majority work time will be EST time zone. Technical Skills Storage & High Availability (HA): Hyper V | Hypervisor | Hyper V Architect Cluster| Failover Cluster | Clustering SAN | NAS-Storage Technologies Backup technology -VSS- Volume Shadow Copy Service Windows Firewall Storage & Backup | Configuration | Types | Stack Server 2008 till 2019 | features | variances. Windows Update| Type of Updates | Cumulative Update | LTSC Long Term Service Channel DFS & MSDTC- Microsoft Distributed Transaction Coordinator VSS | Back up Server Core machine | Server Hardware | Upgrading Server Points: - quorum in cluster failover cluster Hyper-V checkpoints check disk

o Leadership - handle technically challenging and politically sensitive customer situations o Strong communications skills Excellent spoken and written English communication. o Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence o The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable o Demonstrable troubleshooting skills o Cross-team collaboration