Windows Storage and High Availability

4+ years of experience in Windows Administration, Networking, Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles. Need to be flexible to work in shifts following US holiday calendar. Majority work time will be EST time zone. Technical Skills Storage & High Availability (HA):

• Hyper V

  Hypervisor

  Hyper V Architect

• Cluster

  Failover Cluster

  Clustering

• SAN	NAS-Storage Technologies

• Backup technology -VSS- Volume Shadow Copy Service
• Windows Firewall

• Storage & Backup

  Configuration

  Types

  Stack

• Server 2008 till 2019

  features

  variances.

• Windows Update

  Type of Updates

  Cumulative Update

  LTSC Long Term Service Channel

• DFS & MSDTC- Microsoft Distributed Transaction Coordinator

• VSS

  Back up

• Server Core machine

  Server Hardware

  Upgrading Server

• Points: - quorum in cluster
• failover cluster
• Hyper-V checkpoints
• check disk

• Leadership - handle technically challenging and politically sensitive customer situations
• Strong communications skills Excellent spoken and written English communication.
• Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
• The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
• Demonstrable troubleshooting skills
• Cross-team collaboration