Data Operative

Reporting to the department manager this role offers an opportunity for 2 people with a technical mind, a natural problem solver who enjoys investigating, working with data and getting to the bottom of issues.

You do not need industry experience as full training will bb offered.

Duties of the role will include:

• Keeping our meter records up to date when meters (including smart and automatic meters) are fitted, swapped or removed
• Chasing and collecting meter readings from customers, engineers and meter reading companies
• Looking into and fixing problems when a meter reading is rejected or meter details don’t match
• Making sure the right metering company is assigned to each of our customers’ sites
• Arranging with metering companies for smart and automatic meter devices to be fitted, removed or reconnected
• Updating our systems using data files we receive from the energy industry
• Answering metering questions from customers and colleagues in our Sales and Operations teams
• Putting together simple reports in Excel

• Confident speaking to people on the phone and writing clear emails
• Organized, with a good eye for detail
• Comfortable using a computer, including Microsoft Excel and Outlook (a basic level is fine, training is offered)
• Happy managing a busy workload and working to deadlines
• Enjoys solving problems and isn’t afraid to ask questions
• A team player who’s willing to pitch in

The right candidate will have come from, customer service, admin, data entry, a contact centre, billing, or any role were getting the details right matters.

In return a role is offered that will offer training and development to the right person. Long term progression is also available in this role, along with a competaive salary and bonus.

Skills

• Billing Accuracy
• Customer Service
• Data Accuracy