Service Desk Administrator

We are looking for a Service Desk Administrator to join our busy team based in Clapham, London.

The successful candidate will play a key role in supporting our engineering operations, ensuring engineers are efficiently scheduled and customers receive a professional and responsive service.

This is a varied administrative role suited to someone who is organised, proactive and confident communicating with engineers, customers, contractors and internal teams.

Key Responsibilities

• Schedule and coordinate engineers across London.

• Allocate planned maintenance, servicing and reactive jobs to engineers.

• Manage and update the engineers’ daily schedules.

• Liaise with engineers throughout the day to ensure jobs are completed on time.

• Contact customers and residents to arrange appointments and access.

• Manage incoming service requests and allocate jobs appropriately.

• Monitor outstanding and completed works.

• Update the service management system with job details and engineer information.

• Ensure engineers have the correct job information and access details.

• Follow up outstanding jobs, reports and paperwork.

• Assist with organising PPM and servicing schedules.

• Communicate changes to engineers and customers promptly.

• Deal with general customer and service enquiries.

• Assist with invoicing, purchase orders and general administration where required.

• Maintain accurate records and filing systems.

• Produce basic reports and spreadsheets.

• Support the Service Manager and wider operations team with day-to-day administration.

• Ensure a high level of customer service is maintained at all times.

Highly organised with excellent attention to detail.

• Confident communicating by telephone and email.

• Comfortable working in a busy, fast-paced service environment.

• Able to prioritise multiple jobs and changing schedules.

• Proactive and able to solve problems quickly.

• Computer literate with good knowledge of Microsoft Office, particularly Outlook and Excel.

• Professional and confident when dealing with customers and engineers.

• A strong team player who can also work independently.

• Previous experience within a service desk, scheduling, facilities, maintenance or engineering environment would be highly advantageous.