Desktop Support Technician

We are seeking an experienced Level 2 Desktop Support Technician to provide on-site technical support for a client in Springfield, Massachusetts. The ideal candidate will have strong troubleshooting skills, excellent customer service, and the ability to work independently in a fast-paced environment. This role involves supporting desktops, laptops, peripherals, and related hardware/software issues, as well as assisting with deployments and upgrades., Provide Level 2 technical support for desktops, laptops, printers, and other peripherals. Diagnose and resolve hardware and software issues, including operating system errors, application problems, and network connectivity. Perform installations, configurations, and upgrades for Windows-based systems and standard business applications. Support remote access tools, VPN, and basic network troubleshooting. Assist with hardware refresh projects, imaging, and deployment of new devices. Maintain accurate documentation of work performed in ticketing systems. Collaborate with Level 1 support and escalate complex issues when necessary. Travel to client sites within Worcester, Springfield, and other Massachusetts areas as required.

3+ years of desktop support experience in a corporate or multi-client environment. Strong knowledge of Windows OS, Microsoft Office Suite, and common business applications. Familiarity with Active Directory, user account management, and basic networking concepts. Experience with hardware troubleshooting and repair (desktops, laptops, printers). Ability to work independently and manage time effectively across multiple client sites. Excellent communication and customer service skills. Valid driver’s license and reliable transportation (travel required). Preferred Qualifications: Experience supporting multiple clients or MSP environments. Certifications such as CompTIA A+, Network+, or Microsoft certifications. Knowledge of ticketing systems (ServiceNow, Remedy, etc.).

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

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