Technical Support Specialist

Build your IT support career helping people solve everyday technology problems. Careerscape is recruiting a full-time Technical Support Specialist to provide first-line assistance through email, chat, and a ticketing system.This is a remote opportunity based in Arizona. You will troubleshoot account access, software, and connectivity issues, document solutions, and work with experienced support colleagues. Training is provided; clear communication, curiosity, and a helpful approach are essential.Annual salary: $48,740-$64,987.ResponsibilitiesRespond to technical support requests through email, chat, and support ticketsTroubleshoot login, password, software, and basic connectivity issuesGuide users through clear, step-by-step solutionsRecord symptoms, troubleshooting steps, and resolutions accuratelyEscalate complex problems with complete notes to the appropriate teamAssist with application setup and user access requestsFollow data privacy, security, and service proceduresContribute useful solutions to support documentationRequirementsHigh school diploma or equivalentInterest in IT support and troubleshooting; professional experience is not requiredClear written communication and patient customer serviceFamiliarity with email, web browsers, and common office applicationsStrong attention to detail and ability to follow documented proceduresAbility to learn ticketing systems and new softwareAbility to organize multiple requests and work independentlyBenefitsRemote work arrangementPaid onboarding and technical support trainingMedical, dental, and vision coverage optionsPaid time off and holidays401(k) retirement plan optionsProfessional development and opportunities to grow within IT support

Technical Support, Technical Support, Problem Solving Skills, Communication Skills, Identify Issues, Software Administration, Privacy Controls, Information/Data Security (InfoSec), Support Documentation, High School Diploma, * High school diploma or equivalent

• Interest in IT support and troubleshooting; professional experience is not required
• Clear written communication and patient customer service
• Familiarity with email, web browsers, and common office applications
• Strong attention to detail and ability to follow documented procedures
• Ability to learn ticketing systems and new software
• Ability to organize multiple requests and work independently

• Remote work arrangement
• Paid onboarding and technical support training
• Medical, dental, and vision coverage options
• Paid time off and holidays
• 401(k) retirement plan options
• Professional development and opportunities to grow within IT support

Build your IT support career helping people solve everyday technology problems. Careerscape is recruiting a full-time Technical Support Specialist to provide first-line assistance through email, chat, and a ticketing system.

This is a remote opportunity based in Arizona. You will troubleshoot account access, software, and connectivity issues, document solutions, and work with experienced support colleagues. Training is provided; clear communication, curiosity, and a helpful approach are essential.

Annual salary: $48,740-$64,987.