IT Operations Specialist

Our IT Operations Specialist runs and improves core business operations for the Digital Workplace Experience (DWE) team in a fast-moving environment. The role coordinates work across functions, handles the administrative and financial details that keep operations running, and builds simple, scalable processes that bring clarity, alignment, and efficiency., Business and Operations Coordination

• Serve as the day-to-day point of coordination for the DWE team, tracking requests, actions, and dependencies across IT, Finance, Facilities, HR, and business partners
• Keep work moving by following up, clearing blockers, and making sure owners and due dates are clear
• Prepare agendas, notes, and status updates that keep stakeholders aligned

Financial and Vendor Administration

• Process, validate, and reconcile invoices, and track purchase orders, renewals, and charge codes
• Coordinate quotes, orders, and follow-ups with vendors and resellers
• Support budget tracking and spend reporting for the team

Equipment and License Management

• Order, receive, and track equipment, and keep asset records accurate with the asset management team
• Manage software license requests, assignments, and renewals
• Flag unused or expiring licenses and recommend savings

Office Moves, Openings, and Closings

• Coordinate IT needs for office moves, openings, and closings, including equipment, network, access, and logistics
• Build and manage checklists, timelines, and handoffs with facilities, vendors, and local teams
• Confirm assets are returned, reassigned, or retired, and that records are updated

Process and Workflow Improvement

• Document how work gets done and turn recurring tasks into simple, repeatable processes
• Spot delays, rework, and manual effort, then recommend or implement improvements
• Use tools such as ServiceNow, SharePoint, Forms, and Power Automate to reduce manual steps where practical

Reporting and Visibility

• Maintain trackers, dashboards, and reports on spend, inventory, licenses, and open work
• Highlight risks and trends to the Director and stakeholders

• Minimum of 2+ years of relevant experience; an IT background is a plus but is not required
• Working knowledge of Microsoft 365, including Excel, SharePoint, Teams, and Outlook
• Experience with a ticketing or workflow tool such as ServiceNow (preferred)
• Familiarity with procurement, invoicing, or financial systems
• Basic understanding of IT assets, software licensing, and end user technology (a plus)
• Comfort documenting processes and building simple automations (a plus)
• Strong organization and follow-through across many concurrent tasks and stakeholders
• Clear written and verbal communication with technical and non-technical partners
• Ownership mindset with the instinct to fix root causes, not just complete tasks
• Adaptability and calm in fast-changing, ambiguous situations

The annual base pay for this position is listed below. Final compensation will be based on experience and may vary by geographic location. $61,575.00 - $82,100.00 Total compensation package including benefits as applicable to the position - understanding that each person has unique professional and personal needs focused on your total well-being. Explore our range of benefits at: Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.

Kelly Services

• Troy, MI
• Permanent

• Full-time

• 8 hours ago

Together we change lives. Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives.