Service Desk Administrator

Receive, record and manage incoming service requests and enquiries

Respond to queries by email, phone or internal ticketing systems

Update records and maintain accurate service desk information

Help resolve basic technical or administrative issues

Escalate more complex requests to the appropriate team

Monitor outstanding tickets and follow up on progress

Support colleagues and contribute to smooth day-to-day operations

One of our clients is looking for a Remote Service Desk Administrator to support daily service desk operations, manage incoming requests and help ensure queries are handled efficiently. This role is ideal for someone who is organised, enjoys helping people and is comfortable using computers and business systems. Previous IT experience is beneficial but not essential. Candidates with backgrounds in administration, customer service, helpdesk support or call centres are encouraged to apply., Good communication and customer service skills

Strong organisation and attention to detail

Confidence using computers, email and online systems

A patient, helpful and problem-solving approach

Ability to prioritise tasks and work independently

Previous experience in IT support, service desk, administration or customer service is useful but not essential