Junior Service Desk Administrator

Client Communication & Case Administration

• Monitoring the service desk inbox and responding to client emails in a timely, professional manner
• Logging new support cases on behalf of clients and ensuring all relevant information is captured accurately
• Updating open cases with progress notes and closing cases once issues have been resolved and confirmed
• Keeping clients informed with clear, friendly status updates throughout the lifecycle of their case

Daily Checks & Gap Catching

• Working through a daily checklist to verify that all overnight and evening activity has been picked up and cases raised where needed
• Checking that site camera monitoring tasks have been completed and flagging anything that has been missed
• Reviewing device and screen status to identify any assets showing as offline that do not yet have an open support case
• Routing identified gaps to the appropriate team member for action and ensuring they are tracked through to resolution
• Keeping an eye out for anything that looks unusual and escalating to the wider team where needed

General Support

• Assisting other departments during quieter periods, including the Support Desk, Hardware & Comms, and Warehouse teams, as directed

We are looking for a reliable, organised, and detail-oriented individual to join our service desk team in a full-time administrative capacity. This is a great first step into the world of IT for someone who enjoys keeping things running smoothly, takes pride in making sure nothing falls through the cracks, and wants to be part of a busy, friendly team.

The role is primarily administrative, with the opportunity to move into a more technical role in the future. You will be responding to client emails, keeping support cases up to date, and working through daily checks to make sure all activity from across the team has been captured and nothing has been missed. No technical experience is required, though an interest in technology and a desire to grow in the IT industry will be an advantage., * Well organised and methodical you work through tasks thoroughly and don’t cut corners

• A good written communicator professional, clear, and friendly with clients and colleagues alike
• Reliable and consistent you follow processes and take ownership of your work
• A keen eye for detail able to spot when something is missing or doesn’t look right
• Comfortable working to a routine and managing a varied inbox and task list throughout the day

Nice to Have (but not required)

• An interest in IT or technology even if only as a personal interest
• A desire to develop professionally and eventually move into a more technical support role
• Any previous experience in an administrative, customer service, or helpdesk environment

• Full training from day one no prior IT knowledge needed
• A structured role with clear daily responsibilities
• A supportive team environment in a growing digital technology business
• Real exposure to the out-of-home advertising and digital signage industry
• A defined pathway to progress into Tier 1 Technical Support for those who want it
• Monday to Friday hours with no evenings or weekends

Pay: £25,000.00-£26,000.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking

Triwonder Digital Ltd are specialists in the out-of-home advertising industry, with over 30 years of experience spanning both traditional and digital signage. We manage a nationwide distributed network of advertising screens on behalf of our clients, providing the infrastructure, monitoring, and support services that keep their campaigns running around the clock.

Our network spans a wide variety of screen hardware and operating systems from Windows and Linux through to embedded platforms such as Tizen giving our team broad exposure to real-world technology in a fast-moving industry.

Based in Paddock Wood, Kent, our teams span Remote Support, Field Service, Software Development, and Hardware & Comms giving us the in-house expertise to manage every aspect of our clients’ networks.

As our client base continues to grow, we are looking for the right person to join and grow with us.