IT Support Technician

Our client, an established manufacturer in Leek, North Staffordshire, is looking for a hands-on IT Support & Systems Technician to keep their site running smoothly. You’ll be the first point of contact for IT across both the office and the operational floor, supporting production, warehouse, quality and planning teams who rely on their systems every day.

You’ll resolve what you can and escalate what you can’t. If you enjoy practical IT work where a quick fix keeps production moving, this is for you., * Providing first-line support to office and operational users, resolving issues at first contact wherever possible

• Troubleshooting hardware, software and connectivity issues, logging all activity in the service-management system
• Setting up and maintaining laptops, desktops, tablets, printers and scanners, and keeping accurate asset records
• Supporting Microsoft 365, password and MFA issues, and managing the IT side of joiners, movers and leavers
• Following IT security policies and reporting suspected incidents immediately
• Providing first-line support for ERP and other business systems
• Responding promptly to issues affecting production and assisting with rollout of new equipment and systems

• Experience in IT support, helpdesk or a similar role, or a relevant IT qualification or training
• Good working knowledge of Windows and a basic understanding of Microsoft 365
• Solid troubleshooting skills and a good understanding of computers, peripherals and mobile devices
• Strong communication skills, able to explain technical issues clearly to non-technical users
• Well organised, able to prioritise competing requests and know when to escalate
• A professional, reliable approach and a willingness to learn

Desirable

• Experience in a manufacturing, warehouse or operational environment
• Microsoft Entra ID / Active Directory and Intune experience
• ERP or IT service-management system experience
• Basic networking knowledge
• ITIL Foundation, CompTIA A+/Network+ or Microsoft certification