IT Support Technician

You’ll be a first point of contact for business customers, aiming to fix issues on the first call wherever you can. Your work will include:

• Handling support calls and tickets across Microsoft 365, Windows, devices, networks and cloud services
• Day-to-day M365 administration, including users, mailboxes, password resets, MFA and account queries
• Troubleshooting Outlook, Teams, OneDrive, SharePoint and Windows issues
• Logging, documenting and escalating tickets clearly
• Helping with customer onboarding and making occasional visits to customer sites
• Liaising with third-party vendors

• Some experience in IT support or on a service desk
• Confidence and friendliness on the phone and face to face, since this role suits someone who enjoys talking to people
• Comfort troubleshooting everyday issues for business users
• Good attention to detail, and the ability to keep several tickets moving at once
• A full UK driving licence

Nice to have MSP experience, Microsoft 365 (Exchange Online, Entra ID, SharePoint), basic networking (Wi-Fi, routers, VPNs) and any IT certifications.

Our client is an established Hampshire managed service provider. They support UK businesses with IT, Microsoft 365 and cyber security. They’re growing their service desk team.