Desktop Support Technician I

Desktop Support TechnicianLocation: West Jefferson, NC 28694 Rate: $22/HRCandidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well. Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus.Is this position remote or in person? In-Person. What will the primary day-to-day responsibilities entail for this person? Deskside support for end users. What are the TOP 2 required skills that candidates must have? 1) Dependability: both to get work done independently, and for attendance for availability to work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership. 2) Soft Skills is a must for this role. Candidate must have the ability to work with strong personalities. Coachable, Team Player able to meet customer expectations regularly and respond well to feedback from leadership.

What will the work schedule be for this position? (M-F? 8-5? Overtime? Afterhours?) M-F 8-5. OT on an as-needed basis. No afterhours work. Will there be OC (on call) or differentials? No. How many overall years of experience should this person have? Min 6mos-2yrs. Do they need any specific certifications or education? HS Diploma or similar. No specific tech certifications required. If contract to hire what is the conversion rate? 22.00 p/hr. How many miles per day will the contractor be driving? Only to the site. What radius range should candidates be located from the job location? Preferred within 30 min drive but may go up to 60 min. How soon will the candidate review and interviews start? Tuesday.