Desktop Support-NYC,NJ

Position Type: Contract Interview Process: Phone followed by F2F US Citizen, Green Card and GC EAD Job Description: Provide support to callers with computer and technology related problems. Telephone Support Analyst, responsible for 1st level support providing troubleshooting, problem diagnosis and resolution, general technical support for all of our customers at assigned locations. Interfacing with Client’s 2nd & 3rd level support including Technology Support & Application Development, LAN/WAN and Server groups. Recognizes and responds to large scale events, i.e. LAN failures, virus infections, etc. and notify Manager or designee. The analyst will have significant contact with our internal customers at all levels on a daily basis. Manage and respond to customer calls via Client Service Manager ticketing system. Ensure that safe work practices are followed and the environment is fully protected in accordance with Company policy and governmental regulations. Candidate must be able to be flexible with work hours which include weekends, nights and holidays.

Information Technology seeks a highly motivated individual to join its Help Desk group as a System Analyst working in a Telephone Support environment. Desktop support experience required, advanced Outlook troubleshooting skills, understanding of mail flow and protocols, Exchange Architecture and server roles. Knowledge of supporting mobile device to work with corporate emails. Help Desk experience preferred. A Bachelor’s degree related to Computer Science or Information Systems with a minimum of one-year work experience in related fields, or Associates degree with two years of work experience or a High School Diploma/G.E.D. with a minimum of four years of work experience is required. Knowledge and experience working with various Microsoft Operating Systems including; Windows 7, Windows 8, Windows 10 and Office Suite 2010 or higher required. Must possess excellent troubleshooting and analytical skills. In addition, a general understanding of wireless technology and mobile computing devices is also required. Strong, oral and written communication skills required for customer interaction, problem description and problem solving. The position requires excellent customer service skills, due to significant contact with our customers. The candidate must have the ability to handle multiple assignments with changing priorities while still meeting deadlines. Ability to learn new technologies as required for the job using documentation and other available resources.