Help Desk Technician I (Entry-Level) Marlton, NJ

• Provide first-level support (phone, email, remote, and on-site) for desktops, laptops, printers, and related devices.
• Accurately log problems and resolutions in the ticketing system.
• Maintain and grow knowledge of products and services supported by the Help Desk team.
• Ensure proper documentation, escalation, tracking, and follow-up of all incidents.
• Participate in the on-call rotation as scheduled.
• Complete assigned training and certification requirements.
• Perform other duties as assigned by the Help Desk Lead.

The Help Desk Technician I is an entry-level role providing first-response support for computer hardware, peripherals, and software. While prior experience is not required, candidates must demonstrate a passion for technology and a strong desire to learn new skills. Success in this role is measured by the ability to deliver exceptional customer service, clear communication, and reliable technical support., * Genuine interest in technology and eagerness to learn.

• Clear, friendly, and professional phone manner.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to manage multiple assignments with attention to detail.
• Hands-on experience with Microsoft Windows Desktop Operating Systems.
• Reliable transportation for on-site support.
• Ability to lift and move PC system components as needed.