Desktop Support- Tempe AZ

Mac OS Writing Operations Automation VPN Clients Web Browsers Communication Microsoft 365 Issue Tracking Desktop Support Microsoft Office Computer Science Active Directory Hard Disk Drives Operating Systems Technical Support Creative Thinking Business Valuation Problem Management Employee Onboarding Contingent Workforce Full Stack Development Wireless Communications Business Transformation Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Information Technology Infrastructure Library, We are looking for an experienced Desktop Support Technician to provide Tier 2 hardware and software support in a dynamic, fast-paced enterprise environment. This role supports 1,500+ end users across multiple locations and serves as a key escalation point for Tier 1 support. You’ll be part of a team committed to delivering a modern, reliable computing environment and you’ll play a direct role in helping employees do their best work every day.

What You’ll Do:

Provide Tier 2 support for end-user computing devices laptops, desktops, printers, MFPs, and wireless devices for both employees and contingent workers across multiple offices. Respond to incidents and service requests through a ticketing system, resolving issues within defined SLAs in a complex, high-volume environment. Reimage computers and hard drives in accordance with established standards. Perform Move, Add, and Change functions including equipment installation and decommission. Install, configure, and troubleshoot Windows and Mac operating systems, Microsoft Office, and internet browsers. Configure and support remote users including VPN client setup and connectivity. Deliver high-touch, business-aware, personalized support including executive and senior-level service. Partner with cross-functional teams including Active Directory, Messaging, Networking, Engineering, Information Security, and the Service Desk. Support new hire onboarding and help drive user adoption of new technologies. Contribute to the knowledge base by writing and submitting KB articles, and bring creative thinking to reducing overall service desk volume. Maintain asset inventory and document troubleshooting procedures for the broader team. Adhere to ITIL change, incident, and problem management processes and standard operating procedures.

Must be available to work 100% onsite five days per week this role supports on-site employees and remote work is not an option. Two or more years of technical support experience including Windows and Mac environments. Hands-on experience with Active Directory, Microsoft Office, Office 365, VPN, corporate networks, and mobile device technology. Experience with workstation setup, imaging, refreshes, conference room support, and related duties. Strong communication skills and a collaborative, customer-first attitude. Associate degree, certificate, boot camp, or equivalent training in Computer Science or a related field., ITIL process knowledge and familiarity with change, incident, and problem management frameworks. Experience partnering with teams like Active Directory, Messaging, Networking, and Security. Interest or experience in automation and knowledge base contribution. Mac/Apple OS support experience. Familiarity with AV setups, conference room support, and mobile device management. Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.